What are the responsibilities and job description for the Customer Service Representative position at AAA Service Plumbing, Heating, Electric?
Description
What's in it for you?
- Competitive compensation PLUS bonuses!
- Get paid weekly! Every Friday is payday!
- Weekends Required.
- Medical premiums including dental, vision and life insurance for you AND your family.
- Company Matched 401K.
- Paid holidays in addition to accrued sick and vacation time.
- Ongoing technical and developmental training to further your career.
The Big Task:
This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's.
Key Sub Tasks:
Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
- All calls answered with urgency in a professional manner.
- Call handling and meeting customer needs consistently followed.
- Meet the call center goal for opportunity expectations in respect to setting appointments.
- Existing tools, scripts, and systems used consistently to book appointments.
- Department procedures followed routinely to ensure consistently high sales.
- Logging into systems in a timely manner.
- Makes follow- up calls to customers for satisfaction of service performed by technicians.
- Check invoices to ensure technician input proper payment and information in each order for accounting.
- Other job duties as assigned.
Requirements
Minimum Requirements:
- At least 3 years of customer service experience.
- At least 1 year of call center experience.
- Able to use and understand different computer systems.
- Industry knowledge is a plus!