Design Center Resource Coordinator

International Market Centers (IMC) serves as the center of commerce for the wholesale furniture, gift, home decor and apparel industries. With more than 20 million square feet of premium wholesale showroom space in High Point, N.C., Las Vegas and Atlanta, IMC has more than 60 years of relationships and experience creating scalable business platforms for wholesale commerce. With the launch of the Juniper™ suite of digital sales and marketing solutions and B2B ecommerce marketplace, IMC now provides the only omnichannel platform that seamlessly connects physical and digital wholesale commerce for the industries we serve.

For more information, visit www.imcenters.com. IMC is a Blackstone and Fireside Investments portfolio company.

Position Summary

The Design Center Resource Coordinator is responsible for welcoming visitors to the Design Center, checking them in, providing direction and information in a prompt, efficient manner, and assisting with LVDC administrative tasks and special projects. The Design Center Resource Coordinator is the only front of house position on the World Market Center Las Vegas campus and is stationed at the information desk in Building A. The position demands excellent interpersonal skills and reliability.

Position Responsibilities

• Providing exceptional customer service to LVDC customers and showroom partners
• Welcome guests and greet them cheerfully at the Building A information desk
• Direct vendors and other non-LVDC visitors as needed
• Utlize ANDMORE CRM to look up & validate buyers
• Check in and badge LVDC visitors including buyers, consumers, and vendors
• Educate consumers about LVDC upon arrival; connect consumers with Design Salon as needed
• Answer phone calls, handle general information questions and requests, and connect calls to appropriate personnel by transferring calls and ensure that no calls go unanswered.
• Assist other LVDC staff with special projects as needed
• Take notes during showroom manager meeting, produce and distribute minutes to attendees
• Maintain/manage LVDC documents, contact lists, schedules, etc.
• Communicate relevant building and ANDMORE updates to LVDC showroom staff
• Support LVDC events & related tasks
• Oversee the Building A Information Desk during Las Vegas Market
  
  
  

Qualifications

• High degree of poise and professionalism
• High attention to detail, and be highly organized
• Experience in the home furnishings and/or design industry preferred
• Excellent communication skills
• Ability to greet Design Center visitors, answer questions and provide clear directions
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to IMC Procedures.
• While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  
  
  

PERSONAL CHARACTERISTICS

• Energy, drive, vision, and credibility to partner with the team whose operational excellence is critical to the success of the company
• Actively participates in creating and maintaining a work environment and culture that fosters team spirit high with a focus on the achievement of growth and profit objectives
• Sensitivity to the business practices, rules and regulations, effective business tactics, and cultural norms of the environment
• Excellent communication and interpersonal skills in dealing with internal staff, business partners and tenants, customers, and the local community
• Upbeat and positive attitude, commitment to winning results
• Self-motivation and deadline-driven focus
• Ability to maintain confidentiality and professionalism
• Self starter with the ability to work independently
  
  
  

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with Federal and State Equal Employment Laws.