On-Site Manager

SUMMARY

The On-Site Manager is responsible for the day-to-day operations of assigned properties, ensuring compliance with HUD regulations, ANCHOR policies, and state/federal law. This position supports ANCHOR’s mission of enhancing the quality of life for residents by providing excellent customer service, strong site-level leadership, and proactive property management.

DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following duties:

Leasing & Occupancy Management

• Advertise and show available apartments.
• Process applications in accordance with the Tenant Selection Plan.
• Maintain an active waiting list and update semi-annually.
• Implement move-in and move-out procedures, including 50059 documents, leases, inspections, and tenant education.
• Ensure re-certifications are completed on schedule.
• Follow lawful eviction procedures per Lease, HUD Handbook, and NC Real Estate Law.

Financial & Compliance Oversight

• Collect rent, fees, and charges when due; deposit funds promptly.
• Prepare and submit vouchers, utilization reports, delinquency reports, and monthly reports as scheduled.
• Maintain resident and maintenance files with accuracy and confidentiality.
• Review, approve, and submit invoices with proper detail; manage petty cash and laundry accounts.
• Assist in budget development and monitor site-level expenses.
• Prepare and submit Special Claims for vacancies.

Staff Supervision & Vendor Management

• Supervise maintenance staff, office staff, and volunteers, including scheduling, task completion, and performance evaluations.
• Conduct weekly staff meetings, including Service Coordinators.
• Interview and screen applicants for site positions; provide hiring recommendations.
• Obtain vendor bids for work over $500 and monitor contractor performance.

Property Operations & Resident Relations

• Conduct unit and property inspections according to schedule.
• Monitor curb appeal and ensure prompt completion of work orders.
• Respond to emergency calls and provide timely reporting.
• Foster positive resident and community relations.
• Address resident concerns promptly, respectfully, and in alignment with ANCHOR’s values.

Compliance & Safety

• Maintain working knowledge of HUD Handbook and other regulatory requirements.
• Submit timely Worker’s Compensation reports when needed.
• Ensure safety procedures and policies are implemented and followed by all site staff.

BEHAVIORAL COMPETENCIES

Integrity & Ethics: Demonstrates honesty, fairness, and respect for residents, staff, and partners.

Leadership: Provides clear direction, constructive feedback, and consistent accountability to site staff.

Problem Solving & Judgment: Uses sound decision-making skills, especially in urgent or sensitive situations.

Communication: Maintains professional, empathetic, and proactive communication with residents, staff, and external partners.

Adaptability: Remains flexible and resourceful when managing multiple priorities, changes in workload, or new regulations.

Customer Service: Upholds ANCHOR’s standard of resident-centered service, treating all with dignity and respect.

EDUCATION AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• High school diploma or equivalent required; associate or bachelor’s degree in business administration, property management, real estate, or a related field preferred.
• Minimum of two (2) years of property management or related housing experience required.
• Experience with HUD programs and regulations strongly preferred.
• Supervisory experience with staff or vendors desirable.
• Valid North Carolina Driver’s License and reliable transportation required.
• Certified Occupancy Specialist (COS) or other HUD-related certifications a plus

TECHNICAL SKILLS

• Proficiency with property management software (ResMan preferred).
• Competence with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to interpret and apply HUD regulations and NC Real Estate Law.
• Basic financial management and reporting skills.
• Familiarity with building systems, maintenance requests, and vendor coordination.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk, and climb stairs.
• Occasional lifting of up to 25 pounds.
• Frequent onsite inspections that require walking the property grounds and entering resident units.
• Ability to respond to emergencies during and outside of normal working hours.

TO APPLY

Please send resume and letter of interest to jobs@anchornc.org

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $24