What are the responsibilities and job description for the AI Technical Support Specialist position at Ampstek?
Role: AI Technical Support Specialist
Location: Frisco, TX (Onsite)
Job Type: Contract
Relevant Experience: 5 Years
Job Description:
The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy for LLM APIs) and GitHub Copilot (our IDE-integrated AI coding assistant). This role is part of our AI enablement initiative and will serve as a direct support and enhancement partner to our developer community.
Responsibilities:
• Act as the first line of support for developers using GitHub Copilot and the AI Gateway.
• Review and troubleshoot API usage errors, model connectivity issues, and tooling integration problems.
• Manage user provisioning and access control requests.
• Coordinate with platform owners; Maintain documentation.
• Communicate via Teams and ticketing systems.
• Contribute to lightweight tooling enhancements.
Required Qualifications:
• 3 years of experience in technical support or engineering.
• Proficiency in Python scripting and REST APIs.
• Familiarity with Git and VS Code.
• Strong communication and organizational skills.
Primary Skills: AI Gateway & GitHub Copilot
Secondary Skills: Python scripting and REST APIs
Preferred Qualifications:
• GitHub Copilot or similar AI tools; Understanding of LLMs and model governance; Large enterprise experience; Proxy tools like Apigee or Kong.
• Ideal Candidate Traits Self-starter, problem solver, reliable, effective communicator.
Thanks
Rakesh Pathak | Senior Technical Recruiter
Phone: 609-360-2642
Rakesh.pathak@ampstek.com| www.ampstek.com
https://www.linkedin.com/in/rakesh-kumar-pathak-00b039167/
