What are the responsibilities and job description for the AI Technical Support Specialist position at ITBMS Inc.?
Job Details
Hi
Greetings!
We have an opening for AI Technical Support Specialist -Frisco, TX. If you are interested, kindly share me your resume.
Description:
The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy for LLM APIs) and GitHub Copilot (our IDE-integrated AI coding assistant). This role is part of our AI enablement initiative and will serve as a direct support and enhancement partner to our developer community.
Responsibilities:
- Act as the first line of support for developers using GitHub Copilot and the AI Gateway.
- Review and troubleshoot API usage errors, model connectivity issues, and tooling integration problems.
- Manage user provisioning and access control requests.
- Coordinate with platform owners; Maintain documentation.
- Communicate via Teams and ticketing systems.
- Contribute to lightweight tooling enhancements.
Required Qualifications:
- 3 years of experience in technical support or engineering.
- Proficiency in Python scripting and REST APIs.
- Familiarity with Git and VS Code.
- Strong communication and organizational skills.
Primary Skills: AI Gateway & GitHub Copilot
Secondary Skills: Python scripting and REST APIs
Preferred Qualifications:
- GitHub Copilot or similar AI tools; Understanding of LLMs and model governance; Large enterprise experience; Proxy tools like Apigee or Kong.
Salary : $70
