AI Technical Support Specialist - Onsite

Job Title: AI Technical Support Specialist

Work Location: Frisco, TX

Duration: Long Term

Job Description

The AI Center of Excellence is seeking a semi-technical support specialist to help operationalize and sustain two critical enterprise AI platforms: the AI Gateway (our internal reverse proxy for LLM APIs) and GitHub Copilot (our IDE-integrated AI coding assistant). This role is part of our AI enablement initiative and will serve as a direct support and enhancement partner to our developer community.

Responsibilities

• Act as the first line of support for developers using GitHub Copilot and the AI Gateway.
• Review and troubleshoot API usage errors, model connectivity issues, and tooling integration problems.
• Manage user provisioning and access control requests.
• Coordinate with platform owners; Maintain documentation.
• Communicate via Teams and ticketing systems.
• Contribute to lightweight tooling enhancements.
  
  

Required Qualifications

• 3 years of experience in technical support or engineering.
• Proficiency in Python scripting and REST APIs.
• Familiarity with Git and VS Code.
• Strong communication and organizational skills.
  
  

Primary Skills: AI Gateway & GitHub Copilot

Secondary Skills: Python scripting and REST APIs

Preferred Qualifications

• GitHub Copilot or similar AI tools; Understanding of LLMs and model governance; Large enterprise experience; Proxy tools like Apigee or Kong.
  
  

Ideal Candidate Traits Self-starter, problem solver, reliable, effective communicator.