Technical Program Manager (Salesforce + Customer Success)

Manages execution of complex technical programs using established methodologies. Focuses on Lead-to-Cash processes for Customer Support, Customer Success, and Service Delivery teams. Oversees a technology landscape including Salesforce, Gainsight, and AI platforms. Requires high-level cross-functional coordination.

Responsibilities

Project Planning and Execution
- Scope and plan large-scale, cross-functional technology projects from start to finish.
- Form project teams and secure resource commitments from line managers.
- Select project methodologies and ensure team adherence to processes.
- Estimate project effort and manage budget acquisition.
- Lead project review meetings with Directors and VPs.

Program and Portfolio Management
- Manage ongoing programs involving multiple projects and teams.
- Implement large-scale process changes across departments.
- Define and track Program Key Performance Indicators (KPIs).
- Plan for long-term resource requirements.
- Facilitate program retrospectives and document roles and responsibilities.

Stakeholder Management and Communication
- Drive change management to all of the impacted stakeholders and their enablers (e.g., Communications, Enablement,
- Build and maintain relationships with company VPs and Directors.
- Provide clear updates on changes to scope, schedule, and budget.
- Report on technology portfolios to executives.
- Identify methods to improve efficiency across projects and programs.

Methodologies and Tools
- Establish consensus on project processes and templates.
- Form cross-functional governance groups to maintain project standards.
- Utilize frameworks such as Agile, SDLC, or Scrum.

Qualifications
- 7 years of experience in technical program management.
- Associate''s degree preferred.
- Experience with GTM tools such as Salesforce and Gainsight.
- Experience utilizing AI to improve individual and team productivity.

Salary : $80 - $85