Programs Analyst / Operations Analyst

Overview:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished Programs Analyst / Operations Analyst.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Location: Irving, TX

Duration: 12 months

Work Arrangement: Hybrid

Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Position Summary

The Programs Analyst supports the execution of core Specialty Programs within Specialty Programs & Portfolio (SP&P), with primary responsibility for Auto Substitution and Sequestration replenishment activities while serving as a cross-trained backup for Fair Share allocation operations.

This role is responsible for ensuring accurate program execution, optimizing supply processes, and enabling data-driven decision-making across complex operational workflows that impact product availability, cost efficiency, and customer commitments. The analyst collaborates with cross-functional teams to resolve issues, maintain operational consistency, and drive continuous improvement.

A key expectation of this position is the effective use of AI-enabled tools and workflows to improve operational efficiency, enhance decision support, and support scalable, standardized business processes.

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Key Responsibilities

Specialty Program Operations

• Execute Auto Substitution, Sequestration replenishment, and Fair Share allocation workflows to improve product availability, inventory utilization, and operational consistency.
• Maintain accurate SAP system configuration and program logic, including:
• Substitution rules
• Material mapping
• Inventory movement
• Replenishment activities
• Allocation controls
• Monitor program workflows from intake and validation through execution, tracking, and escalation to ensure timely delivery.

Cross-Functional Collaboration

Partner with:

o Portfolio Management

o Pricing

o Clinical Teams

o Buyers

o Distribution Centers

o SAP/MDM Teams

o Customer Care

o Sales

Resolve operational issues and support customer commitments through coordinated decision-making.

Reporting & Analytics

Utilize SAP, Salesforce, Power BI, and other reporting tools to analyze:

o Auto substitution performance

o Sequestration execution

o Fair Share allocation activity

o Program adoption trends

o Operational outcomes

Track and report key performance indicators (KPIs), including:

o Substitution rates

o Fair Share Exception (FSE) turnaround time

o Sequestration replenishment timelines

o Inventory movement accuracy

o Overall program performance

Operational Support

• Support recurring operational meetings, issue reviews, stakeholder communications, and program updates.
• Manage customer-facing escalations, ensuring timely follow-up, documentation, and resolution tracking.
• Provide cross-trained backup coverage for Fair Share Exception (FSE) operations during analyst PTO and periods of high volume.
• Note: Requires working a mid-shift ending at 7:30 PM CST at least twice per month.

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Required Qualifications

Bachelor's degree in Business, Supply Chain, Healthcare, Operations, or a related field, or an equivalent combination of education and experience.

2–5 years of experience in:

• Operations
• Supply Chain
• Healthcare Distribution
• Program Management
• Business Analytics
• Related operational functions

•Working knowledge of healthcare distribution, specialty operations, supply chain, or program operations.

•Experience using:

• SAP
• Salesforce
• Power BI
• Comparable enterprise systems

•Strong analytical, problem-solving, prioritization, and documentation skills.

•Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.

•Excellent written and verbal communication skills.

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Preferred Qualifications

• Experience supporting:

• Specialty Pharmacy
• Pharmaceutical Distribution
• Product Allocation
• Auto Substitution
• Inventory Management
• Replenishment Operations

•Experience with AI-enabled productivity tools to improve workflow efficiency, analysis, and decision support.

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.