Customer Service Representative

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished Bilingual Customer Service Representative.

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IMPORTANT NOTES:

• Start date: Monday, 5/26/2026 (Orientation & Equipment & Zoom Technical Call)
• Client will be offering candidates based on the resume, hence no interviews.
• Language: Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish.

Training Details:

• Schedule: Monday – Friday
• Time: 9:00 AM – 6:00 PM PST
• Attendance: Mandatory
• Candidates must have full availability during training.
• Do not apply if you have any pre-scheduled time off during this period.

Time-Off Policy:

Any time-off requests within the first 90 days of employment must be pre-approved before applying.

Work Schedule (Post-Training):

• Hours of Operation: Monday – Friday, 9:00 AM – 9:00 PM PST
• Candidates must be flexible to work any assigned shift within these hours

Work From Home Requirements:

• Bring Your Own Device (BYOD) – personal computer/laptop required
• Must have a dedicated home office/workspace
• High-speed wired internet connection is mandatory; Wi-Fi / wireless connections are not allowed
• Webcam required. Candidates must be on camera during training

RESPONSIBILITIES:

• Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, procedures, and protocols, including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

QUALIFICATIONS / REQUIREMENTS:

• Education: At least HS diploma OR GED. (Proof of education is a must)
• Must have 2-3 years of Customer Service experience within the healthcare/insurance/pharma call center industry.
• Primary Languages - Laotian/Lao, Japanese, Mandarin, Cantonese, Vietnamese, Korean, Cambodian, Hmong, Tagalog, English, Spanish

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.