Field Service Support Specialist

NOW HIRING: FIELD SERVICE SUPPORT SPECIALIST

Monday–Friday | 6:00AM–2:30/3:30PM | On-site in Douglassville, PA

Ready to support sales growth, strengthen customer relationships, and help drive service success?

American Crane & Equipment Corporation (ACECO) is seeking a Field Service Support Specialist to support our Sales Service team. This role plays a critical part in developing market coverage, supporting business development efforts, and strengthening customer relationships within the overhead crane and hoist industry.

This is a high-visibility position that blends sales support, customer engagement, marketing collaboration, and service coordination - all while operating in a values-driven, safety-focused organization.

Job Title: Field Service Support Specialist

Department: Sales Service
Location: Plant 2 – Douglassville, PA
Schedule: Monday–Friday | 6:00AM–2:30/3:30PM | Full-time on-site
Classification: Exempt
Compensation: Competitive salary based on experience and qualifications

Why Join American Crane? (Check us out on YouTube here)

Business Impact – Support business development and help establish ACECO as a top supplier of high-quality overhead cranes and hoists

Customer-Focused Role – Build strong relationships with clients and support profitable product and service growth

Cross-Functional Collaboration – Partner with Sales, Service, Marketing, and Leadership to drive results

Industry Exposure – Work within a specialized, high-demand industrial sector where safety and quality are critical

What You’ll Do

Sales & Business Development Support

• Pursue and close sales opportunities, following up on proposals until secured or lost
• Determine market opportunities within assigned sales territory and develop marketing strategy
• Prepare proposals and estimates for presentation to customers
• Perform sales calls (cold and scheduled) and telemarketing when necessary
• Review available sales lead information and act accordingly
• Develop strong personal relationships with established clients to secure future business
• Serve as liaison between customers and company leadership as required

Service & Project Support

• Provide project support and management to help complete projects on schedule and within budget
• Support service initiatives and business development activities
• Provide customer interface as required to support projects
• Support various service-related initiatives as assigned

Marketing Collaboration

• Support marketing efforts for new and existing products
• Identify required marketing materials
• Assist with development of brochures, digital media, and related materials
• Identify opportunities for improvement in messaging and market positioning

What We’re Looking For

Education

• High school diploma required
• Trade school or technical school training, or an associate degree in Electrical, Mechanical, Industrial Technology, or a related field preferred
• Bachelor’s degree is not required

Experience

• Prior electrical or mechanical experience is required
• Sales-related experience is preferred. Understanding of overhead crane operation is preferred
• Candidates must demonstrate hands-on technical knowledge in electrical and/or mechanical systems, including the ability to troubleshoot, inspect, and evaluate industrial equipment in field environments

Skills & Knowledge

• Excellent verbal, written, and interpersonal communication skills
• Proficiency with Microsoft Office (Excel and Outlook required)
• Strong organizational and prioritization skills
• Detail-oriented with strong follow-through
• Ability to collaborate with a team while working independently
• Strong customer service skills, including flexibility to handle calls during nights or weekends as needed

Licenses

• Valid driver’s license required to drive to customer sites as needed

REQUIREMENTS

• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws (10 C.F.R. Part 810, EAR, and/or ITAR), where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen and participate in randomized drug testing during employment
• Ability to meet posted work schedule and required hours, including overtime as needed
• Ability to maintain reliable attendance and punctuality
• Willingness to follow all company safety policies and procedures
• Willingness to wear required PPE when in shop, service, or manufacturing areas
• Willingness to complete required safety, compliance, and role-specific training
• Ability to perform the essential functions of the position, with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company values and expectations

ADDITIONAL REQUIREMENTS FOR THE POSITION

• Ability to climb access and extension ladders
• Ability to work safely at varying heights
• Ability to lift and/or move objects up to 50 pounds
• Ability to work in outside weather conditions
• Ability to work near moving mechanical parts and in industrial environments
• Extensive day and overnight travel required; driving long distances required
• Ability to operate computer equipment and office tools
• Ability to comply with customer-specific requirements

Work Environment

• Primarily office-based with occasional approved remote flexibility
• Exposure to shop and industrial environments as needed
• Occasional exposure to wet/humid conditions, fumes, vibration, and outdoor elements
• Required use of appropriate PPE when entering shop or service areas

What’s In It For You?

• Competitive salary based on experience, skills, education, and market data
• Comprehensive medical, vision, dental, and life insurance available day one (no wait)
• Wellness plan
• Generous paid time off (unused PTO rolls over each year)
• 401K retirement plan
• 10 paid company holidays
• Tuition reimbursement

Role-Specific Highlights:

• Direct exposure to sales strategy and business development growth
• Opportunity to build long-term customer relationships in a specialized industrial market

How to Apply:

• Submit your application online at Recruitment (adp.com)

All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations

American Crane & Equipment Corporation is an Equal Opportunity Employer

The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment.

This position requires:

• Valid proof of identity and authorization to work in the U.S. (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law
• Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73)

The pay for this position is dependent on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.