What are the responsibilities and job description for the Customer Service/Data Entry position at ALWS Solutions?
Job Summary
We are seeking a detail-oriented and organized Customer Service/Data Entry Specialist to join our team. This role involves managing customer interactions, maintaining accurate data records, and supporting administrative functions across various platforms. The ideal candidate will possess strong computer skills, experience with databases and ERP systems, and excellent organizational abilities to ensure smooth operations and high-quality service delivery.
Responsibilities
- Enter and update data accurately within databases, ERP systems, and Microsoft Excel spreadsheets
- Manage order entry processes efficiently while ensuring data integrity
- Respond to customer inquiries via phone, email, or chat, providing professional support and information
- Maintain and update legal files, ensuring that all information is current and easily accessible.
- Maintain and organize filing systems for easy retrieval of documents and records
- Perform data collection, transcription, and typing tasks with high accuracy
- Utilize pivot tables and other Excel tools for data analysis and reporting
- Support clerical duties such as filing, data verification, and basic math calculations
- Assist in maintaining organized records of customer interactions and transactions
- Contribute to process improvements by suggesting organizational enhancements based on daily operations
Qualifications
- Proven experience with office administration, clerical tasks, or data entry roles
- Strong computer skills with proficiency in Microsoft Office Suite, especially Excel
- Excellent typing speed and accuracy for data entry and transcription tasks
- Knowledge of basic math concepts for accurate data processing
- Strong organizational skills with the ability to manage multiple priorities effectively
- Call center background preferred.
- Proven experience in data entry or similar administrative roles is preferred.
- Paralegal certificate is not required but any legal background, education or experience is preferred.
- Familiarity with data collection methods and file management systems.
Job Types: Full-time, Contract
Pay: $23.00 per hour
Application Question(s):
- Please provide your email address.
Education:
- High school or equivalent (Preferred)
Experience:
- Data entry: 1 year (Preferred)
- Legal: 1 year (Preferred)
- Call center: 1 year (Preferred)
Work Location: In person
Salary : $23
