What are the responsibilities and job description for the Customer Support - Enrollment position at ALTEN?
Enrollment Contact Rep
Work Schedule: 37.5 hours/week 8:30-4:30pm
Location: Hybrid in 370 Common Street Dedham MA 02026, to start for training then will likely transition to remote
Duration: 3 months with potential to extend
Top 3 technical or soft skills:
Serve as the front-line contact via phone for parents, students, and other Northeastern University constituents. Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately.
Work Schedule: 37.5 hours/week 8:30-4:30pm
Location: Hybrid in 370 Common Street Dedham MA 02026, to start for training then will likely transition to remote
Duration: 3 months with potential to extend
Top 3 technical or soft skills:
- College students welcomed
- Experience in higher education administration environment
- Phone operations
- Customer service
- Front facing roles experience
Serve as the front-line contact via phone for parents, students, and other Northeastern University constituents. Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University. Responsible for a basic understanding of the major University offices to direct callers appropriately.
- All temporary staff providing Services hereunder must meet the following criteria:
- Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
- Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity.
- Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population.
- Prior experience working in a Call Center or higher education and supporting adult learners is ideal.