What are the responsibilities and job description for the Print Support Specialist position at AlRightJob?
Job Summary - Provide daily support for network and workstation printers, including troubleshooting printer issues and paper jams. - Respond to customer requests for technical support, focusing on high-quality customer service. - Perform printer maintenance, repair, and new printer installations (must be able to lift up to 50 pounds). - Deliver toner and manage on-site printer parts and consumables inventory. - Document all service calls and support requests using Ricoh Trac. - Escalate complex issues to Customer Service Technician or Integrated Account Manager as needed. - Provide end users with remote access support and detailed troubleshooting documentation. - Maintain regular communication with customers regarding problem resolution status. - Provide regular fleet status and performance updates to the Printer Fleet Manager or Integrated Account Manager. - Oversee printer procurement and manage hot swap printer inventory. - Document and report all fleet meter readings. - Maintain printer fleet tools and databases. - Business casual dress code; must have a flu shot. - Position is temp-to-perm, pay rate $19.57/hr - $23.00/hr, hours 8:00 AM to 4:30 PM, no driving required. - Previous IT experience (e.g., Help Desk) preferred, but not required to be specific to printers.
Salary : $19 - $23