What are the responsibilities and job description for the Print Mgmt position at NS IT Solutions?
Print Mgmt First Responder.MS Ops Position Type: Contractor (Onsite) Location: Torrington, CT 06790 Job Type: Temp to Engage Pay Rate: $23.00 / hr Summary : The primary responsibilities of this role are assessing printer breaks, troubleshooting paper jams, fixing printer issues, and delivering toner. There will be new printer installations here and there, so it is a requirement that the candidates can lift up to 50 pounds. The manager is looking for someone with past IT experience. Their experience does not have to be specifically printer related, but any type of IT Help Desk, etc. would be useful. Responsibilities POSITION PROFILE Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using Ricoh Trac and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and Ricoh are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB DUTIES AND RESPONSIBILITIES • Daily support of network and workstation printers. Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary. • Keeps the customer up to date on the progress of problem resolution. • Provides end users with detailed remote access knowledge and documents complete trouble shooting information. • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager. • Manages on-site hardware & consumables inventory. • Manages printer procurement as required by the customer. • Manages printer hot swap inventory. • Documents and reports all fleet meter reads. • Maintains printer fleet tools/databases. Requirements QUALIFICATIONS (Education, Experience and Certifications) Typically Required: • High School Diploma (or equivalent) with additional education preferred. • IT Help Desk Support experience (application & hardware support). • Technical Training & Certifications: HP Certifications (other site specific certifications may be required as necessary). Knowledge, Skills and Abilities • Good customer service skills and ability to communicate effectively • Good PC and mathematical skills • Ability to use logic and reasoning to determine approaches to problems Working Conditions, Mental and Physical Demands • Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level • Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction • Prepare, provide and convey diversified information • Minimal physical effort required • Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects typically less than 10 lbs. (papers, books, files, small parts, etc.) • Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination) Skills • Help Desk Support • HP Certifications Work Details Job Title: Print Mgmt First Responder.MS Ops Number of Positions: 1 Work Timing: Monday, Tuesday, Wednesday, Thursday, Friday — 08:00 AM to 04:30 PM Regards Vinod Pandey | Talent acquisition specialist Email: vinod@nsitsolutions.com NS IT Solutions | Old Bridge, NJ 08857www.nsitsolutions.com
Salary : $23