Team Manager, Field Service

Objective

The Manager of Field Service will lead the establishment and strategic development of Alpitronic’s after-sales service operations across the United States. Establishing a strong field service organization to be able to fully comply with SLA commitments and fulfill customer expectations.

Responsibilities

• Planning and Coordination: Coordination of the tickets / cases and planning of field service resources (including external service providers). This would include the coordination with Remote Service team and the effective execution of instructions from remote team.
• Customer Support: Handling of customer inquiries and complaints. Building and maintaining customer relationships with regular coordination meetings.
• Team Leadership and Development: Leading and developing the field service team. Setting and documenting processes and ensuring process adherence. This included mapping and transition of ERP processes (eg AP , SalesForce / ServiceMax etc.). Performing regular performance evaluations and feedback sessions.
• Cost Management: Monitoring and optimizing cost and productivity of the field service operations by considering optimal capacity deployment, capability and utilization. This would include the management of the company fleet of service vans.
• Safety and Compliance Management: Ensuring adherence to all relevant safety regulations and compliance with legal, regulatory and company policies. Other duties as assigned.
  
  

Qualifications

• Bachelor’s degree in Electrical Engineering or a related technical field; additional training in Business Administration is a plus.
• Proven experience working with international customers and managing cross-border service operations.
• Strong background in project and process management, with a focus on KPI tracking and performance optimization.
• Proficient in Microsoft Office Suite and comfortable with ERP and service management systems.
• Technically adept with both software systems and outdoor electrical equipment.
• Strong leadership, communication, and organizational skills.
• Highly process-oriented with a proactive, action-driven mindset.
  
  

Alpitronic Americas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic.

We are committed to creating an inclusive workplace where diverse perspectives are valued and every team member can contribute to our mission of advancing EV charging technology.

If you require a reasonable accommodation during the application or interview process, please let us know.

Applicants must be authorized to work in the United States. Visa sponsorship may be available for select roles.

Compensation for this role will be based on experience, location, and market conditions. A salary range will be provided where required by law.

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

We are excited to meet individuals who are enthusiastic about making things happen, take personal responsibility and appreciate seeing the direct results of their work in the final product. We are a fast-growing company and offer our top teams a diverse and challenging range of tasks in a respectful corporate culture. Your contributions matter, are appreciated and have a significant impact! Join us and be part of our team!