What are the responsibilities and job description for the Customer Account Representative position at Alphabe Insight Inc?
Company Description
Park 6 Logistic is a forward-thinking logistics and operations firm dedicated to optimizing the way businesses move, deliver, and communicate. Our success is built on innovation, precision, and a deep commitment to providing exceptional client experiences. As we continue expanding, we are seeking talented professionals who are ready to contribute to a fast-paced environment where creativity and strategic thinking drive meaningful impact.
Job Description
The Customer Account Representative will serve as the primary point of contact for assigned clients, ensuring that every step of the logistics process is handled with accuracy, professionalism, and care. This role focuses on managing customer accounts, coordinating shipments, resolving service inquiries, and maintaining strong business relationships. You will play a key role in supporting daily operations and ensuring that each client receives exceptional service.
Responsibilities
Manage assigned customer accounts and maintain high-quality service standards.
Coordinate shipments, deliveries, and logistics processes to ensure timely execution.
Respond promptly to customer inquiries and provide accurate updates on orders and operations.
Collaborate with internal departments to ensure smooth communication and workflow.
Monitor account activity and identify opportunities to improve service and operational efficiency.
Maintain detailed documentation and records for each client account.
Support problem-solving efforts to resolve service issues and ensure customer satisfaction.
Qualifications
Strong communication skills, both written and verbal.
Excellent organizational and multitasking abilities.
High attention to detail and a proactive, solution-oriented approach.
Ability to work independently and within a collaborative team environment.
Professionalism when interacting with clients and team members.
Basic understanding of logistics processes is an advantage but not required.
Additional Information
Competitive salary of $57,000 – $61,000 per year.
Clear opportunities for professional growth and internal advancement.
Skill-building and development through training and support.
Stable, long-term employment with a reputable logistics company.
Positive and professional work environment that values teamwork.
Full-time position with consistent hours and structured responsibilities.
Salary : $57,000 - $61,000