What are the responsibilities and job description for the Customer Account Representative position at Swift7 Consultants?
Company Description
Swift 7 Consultant is a forward-thinking consulting firm committed to delivering strategic solutions that help organizations operate with greater efficiency, clarity, and impact. We partner with clients across diverse industries, offering project leadership, operational support, and high-level expertise that transforms business challenges into long-term success.
Our team is built on precision, professionalism, and a culture of continuous growth. We are expanding and seeking a Project Coordinator who is ready to contribute to exceptional results and support our mission of excellence.
Job Description
We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Cincinnati, OH. This role plays a vital part in managing client relationships, supporting account processes, and ensuring that every customer receives an exceptional experience. The ideal candidate will be proactive, organized, and able to thrive in a professional, fast-paced environment.
Responsibilities
Swift 7 Consultant is a forward-thinking consulting firm committed to delivering strategic solutions that help organizations operate with greater efficiency, clarity, and impact. We partner with clients across diverse industries, offering project leadership, operational support, and high-level expertise that transforms business challenges into long-term success.
Our team is built on precision, professionalism, and a culture of continuous growth. We are expanding and seeking a Project Coordinator who is ready to contribute to exceptional results and support our mission of excellence.
Job Description
We are seeking a detail-oriented and customer-focused Customer Account Representative to join our team in Cincinnati, OH. This role plays a vital part in managing client relationships, supporting account processes, and ensuring that every customer receives an exceptional experience. The ideal candidate will be proactive, organized, and able to thrive in a professional, fast-paced environment.
Responsibilities
- Serve as a primary point of contact for assigned customer accounts.
- Maintain accurate records, documentation, and account information.
- Manage inquiries, follow-ups, and customer needs with professionalism and clarity.
- Support account activities such as onboarding, updates, and service coordination.
- Monitor account performance and escalate concerns when necessary.
- Ensure exceptional service delivery aligned with company standards and client expectations.
- Collaborate with internal teams to support successful client outcomes.
- Strong communication and interpersonal abilities.
- Excellent organizational and multitasking skills.
- Professional approach to handling customer interactions and inquiries.
- Ability to work both independently and collaboratively.
- Problem-solving mindset with attention to detail.
- Comfortable using office software, tools, and basic customer management systems.
- Competitive salary within the range of $57,000 – $62,000.
- Professional growth and development opportunities.
- Supportive and structured work environment.
- Skill-building across customer relations, account management, and operations.
- Stable full-time position with clear advancement pathways.
Salary : $57,000 - $62,000