What are the responsibilities and job description for the Customer Service/Permit Coordinator position at Alpha?
Job Overview
We’re looking for a detail‑oriented and communicative Customer Service / Permit Coordinator to support our operations team. This role involves coordinating permits, assisting customers, and ensuring smooth communication between departments. Strong interpersonal skills and proficiency with office software are essential.
Key Responsibilities
We’re looking for a detail‑oriented and communicative Customer Service / Permit Coordinator to support our operations team. This role involves coordinating permits, assisting customers, and ensuring smooth communication between departments. Strong interpersonal skills and proficiency with office software are essential.
Key Responsibilities
- Coordinate permit applications, track progress, ensure compliance with local regulations and follow through to completion.
- Provide customer service: respond to inquiries, update clients on status, handle different personalities with professionalism.
- Prepare and maintain documentation, spreadsheets, and reports using Microsoft Excel and Word.
- Collaborate with internal teams including construction, design and administration to keep projects moving smoothly.
- Organize and maintain records relating to permits, client files and communications.
- Adapt to changing processes, learn new tools and take initiative in supporting team needs.
- Proficient in Microsoft Excel and Microsoft Word.
- Highly organized with strong attention to detail.
- Quick learner able to master new systems and adapt to changing tasks.
- Excellent communication skills and ability to engage with clients and colleagues of varied backgrounds.
- Reliable and committed to a Monday‑Friday 8:00 am – 5:00 pm schedule.
- Competitive compensation
- Paid time off (PTO) and company holidays
- Opportunities for professional growth and development
- Supportive and collaborative work environment
Salary : $40,000 - $50,000
