What are the responsibilities and job description for the Client Services Intake Coordinator position at Alpha & Omega Kids Developmental Services?
Location: Remote (transitioning to in-person at our upcoming Pennsylvania office)Salary: Full-Time
Job Highlights
Qualifications
- Strong communication skills; verbal and written
- A positive, professional phone manner
- Active and compassionate listener
- Minimum of 2 years’ experience in customer service, intake, or referral development
- Attention to detail with the ability to multitask
- Excellent work ethic and ability to work with minimal direct supervision
- High School Diploma or equivalent (College degree preferred)
- Experience in healthcare or ABA field preferred
- Bi-lingual (Spanish/English) is a PLUS
- Knowledge of Windows, Microsoft Office Suite; CRM/EMR systems preferred
Benefits
Competitive compensation package
Medical Insurance
Paid Time off
Growth opportunities as we expand into our new Pennsylvania office
Job Description
At Alpha & Omega Kids Developmental Services (AOKDS), families are at the heart of everything we do. We are seeking a Client Services Intake Coordinator to serve as the first point of contact for families and referral sources. Your role will be pivotal in guiding families from that first phone call through the start of services, ensuring that each step is clear, compassionate, and efficient.
This is a remote role to start, with the exciting opportunity to transition in-person once our Pennsylvania office is constructed.
Primary Responsibilities
- Answer and respond to all inquiries received via phone, email, and website leads
- Engage with internal and external resources to develop referral sources and support client acquisition
- Provide clear information about Alpha & Omega Kids’ ABA services to families and professionals
- Verify insurance coverage, process verification of benefits (VOB), and upload referral documents into our client management system
- Actively engage clients with a responsive, client-focused approach to move them forward into services
- Conduct outreach to lend to the intake pipeline
- Collaborate as a member of the Client Services Team to evaluate and improve processes
- Drive improvements related to client communication, referral development, and client acquisition
- Maintain strict compliance with HIPAA guidelines and regulations
Company Overview
Alpha & Omega Kids Developmental Services (AOKDS) is a leading provider of Applied Behavior Analysis (ABA) therapy, serving children and families with a compassionate, family-centered approach. Our treatment model emphasizes individualized care, early intervention, and collaboration with families and professionals to help children thrive in both home and community environments.
As we expand into Pennsylvania with the construction of a new office, we are building a team dedicated to excellence, innovation, and the belief that every child deserves the opportunity to reach their fullest potential.
Job Type: Full-time
Shift availability:
- Day Shift (Required)
Ability to Commute or relocate:
- Tobyhanna, PA 18466 (Required)
Work Location: Remote to start, then in person in Tobyhanna, PA 18466
