Payroll Specialist

Position Summary

In this fast-paced, customer-service–driven environment, the Payroll Specialist will support a diverse workforce and regularly interact with colleagues and leaders across all levels of the organization. This role provides valuable exposure to the full payroll lifecycle and offers the opportunity to build strong knowledge and skills in U.S. and Canadian payroll operations. Exceptional customer service, sound judgment, and strong attention to detail are essential, as this position frequently advises and supports employees on matters that affect their professional and financial lives.

Job Responsibilities

• Process U.S. and Canadian payroll accurately and on schedule
• Troubleshoot and resolve payroll processing errors
• Apply discretion and ensure compliance while maintaining a high level of customer service
• Communicate effectively with local management teams to ensure payroll accuracy
• Champion continuous improvement for payroll processes and systems
• Complete and reconcile all required payroll reports with accuracy and timeliness
• Prepare and file payroll tax documents, including Forms 941, W-2, T4, and other applicable filings
• Maintain all payroll data securely and in compliance with corporate and legal standards
• Ensure proper documentation of all payroll procedures, including manuals and SOPs
• Serve as secondary processor for U.S. and Canadian non-exempt payrolls
• Collaborate with management and cross-functional teams to deliver a high-quality service experience

Job Requirements

• Minimum of three years of general office or accounting experience (payroll experience preferred)
• Associate’s or Bachelor’s degree preferred, or equivalent experience
• Intermediate understanding of accounting and mathematical procedures
• Ability to work both independently and collaboratively in a team environment
• Strong analytical and strategic thinking skills
• Exceptional attention to detail with the ability to identify and resolve discrepancies
• Excellent written and verbal communication skills
• Strong motivation to innovate and contribute to continuous process improvement
• Outstanding customer service, organization, and time-management abilities
• Ability to set priorities, manage multiple tasks, and meet deadlines
• Confidence in making sound, timely decisions
• Knowledge of IBM systems (CICS & IMS) and MDM preferred
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to speak and hear clearly, and to read and communicate effectively both in writing and verbally
• Ability to perform essential physical requirements such as standing, filing, bending, extended sitting, and telephone work
• Participation in special projects as assigned to support management metrics