IT Field Service Technician

Position Overview:

We are seeking a highly skilled and motivated Field Service Technician to join our team in providing technology support for job sites in the construction industry. The ideal candidate will have hands-on experience in installing and maintaining various technology systems, including network infrastructure, cellular and internet connectivity, and other technology-related services essential for construction projects.

Key Responsibilities:

Installation & Setup of Technology Infrastructure:

• Hardware Setup: Configure and set up computer systems, servers, and workstations for on-site use. Install various printers, projectors, and other technical devices as required. Setup and configuration of remote conference rooms and training centers.
• Network Equipment Setup: Install routers, switches, and access points to create reliable on-site networks.
• Cellular & Internet Setup: Implement cellular and internet solutions for job site connectivity, including setting up mobile hotspots, modems, antennae systems, and other mobilization equipment.
• Asset Distribution: Distribution and confirmation of on-site mobility assets to validate setup, connectivity, and functionality.
• Safety Protocols: Adhere to safety guidelines and industry regulations while working on job sites, especially when handling electrical installations and equipment.
• Wiring and Cabling Installation: Install and terminate copper and fiber cables, ensuring compliance with safety standards and industry best practices.

Technology Support & Troubleshooting:

• On-Site and Remote Troubleshooting: Identify and resolve technical issues related to connectivity and equipment malfunctions at construction job sites.
• Hardware & Software Support: Provide ongoing support for systems and devices, performing software updates, hardware replacements, and troubleshooting to minimize downtime and maximize productivity.
• Network Connectivity Issues: Diagnose and resolve network disruptions, including Wi-Fi, cellular, and Ethernet connections, to ensure seamless operation of tech systems.
• Asset Collection: Collect and recover on-site assets at completion of job site work, or as needed.

Communication & Collaboration:

• Vendor Coordination: Liaise with technology vendors and service providers for equipment installation, repair, and support.
• Documentation & Reporting: Maintain accurate records of installations, configurations, service issues, and resolutions. Provide detailed reports of field activities and project progress to management.

Nationwide Travel & On-Site Work:

• Job Site Travel: Travel regularly to construction job sites regionally or nationally, as required, with the ability to adapt to varying work environments and conditions. Flexibility in travel schedules is essential.
• On-Site Presence: Perform hands-on technical work, requiring physical presence at multiple job sites, with the ability to manage tasks efficiently and independently in varying locations.

Required Skills & Qualifications:

Technical Expertise:

• Experience installing on-site infrastructure, hardware, and equipment.
• Proficiency in installing and troubleshooting wired and wireless network infrastructure (Ethernet, Wi-Fi, etc.).
• Experience with technology systems, including security cameras, access control systems, and other construction-related hardware.
• Strong understanding of internet and cellular connectivity solutions, including mobile hotspots, routers, modems, and antenna installation.
• Highly organized with attention to detail.

Problem-Solving Skills:

• Proven ability to diagnose and resolve complex technical issues independently.
• Quick thinking and adaptability when troubleshooting connectivity issues on-site or remotely.
• Having critical thinking skills to evaluate when issues should be escalated.

Physical Abilities:

• Ability to lift and carry heavy equipment (up to 30 lbs.) and work in physically demanding conditions.
• Comfortable working in a variety of construction environments, including outdoors, under various weather conditions, and at heights.

Travel Readiness:

• Must be willing to travel regionally and nationwide, including overnight stays and short periods away from home.
• Comfortable with the flexibility and demands of frequent travel, with a focus on job site installation and support across different locations.
• Valid driver’s license and reliable transportation for travel to and from job sites.
• Clean driving record for the last 5 years.

Preferred Qualifications:

• Experience working with Cisco products and hardware such as routers, switches, and Access Points
• Experience working with, installing, and setting up satellite internet such as Starlink.
• Prior experience in the construction industry or with construction-related technology support.
• Certifications in network installation (e.g., CompTIA Network , Cisco).
• Experience with cloud-based services, security systems, and remote monitoring tools.
• Experience managing remote technology solutions for multiple job sites.
• Ability to adapt to different job site conditions and schedules, including working weekends or non-traditional hours as needed.