What are the responsibilities and job description for the Technical Support Technician - Industrial Plastics Cooling Systems - Base Salary to 70k/year - East Dundee, IL position at AllSearch Professional Staffing?
Technical Support Technician - Industrial Plastics Cooling Systems - Base Salary to 70k/year - East Dundee, IL
- Our client is an industry leading manufacturer of temperature control systems to help cool finished goods in the plastics and rubber industry. Serving a wide range of industries from automotive to packaging products, this company covers all needs when it comes to cooling systems for injection molded, blow molded, and extruded products.
- They are seeking a hands-on Technical Support Technician with experience in PLC-controlled equipment, refrigeration systems, chillers, and mechanical/electrical troubleshooting who is interested in moving into a stable, office-based technical support role. This position supports industrial process cooling equipment from an internal technical support environment. The Technical Support Technician will advise customers and field technicians using your real-world troubleshooting experience; without constant travel, site work, or being on-call in the field.
Responsibilities:
- Serve as the first technical point of contact for customers and field technicians supporting industrial chillers and refrigeration systems
- Troubleshoot issues involving: industrial refrigeration and chillers, PLC-based controls and HMIs, mechanical, electrical, and control components
- Use schematics, wiring diagrams, and control logic to diagnose equipment issues
- Perform remote diagnostics and guide customers or technicians through corrective actions
- Determine when escalation is required and provide complete technical documentation to advanced support or engineering teams
- Open and manage technical support cases
- Accurately document troubleshooting steps, findings, and resolutions
- Track issues through resolution and ensure proper handoff when escalation is required
- Work closely with senior technical support, engineering, and field service teams
- Participate in ongoing product and technical training
- Provide feedback on common equipment issues and documentation needs
Qualifications:
- Hands-on experience with industrial equipment (field service, maintenance, commissioning, or startup)
- Strong working knowledge of: industrial refrigeration systems and chillers, electrical troubleshooting, mechanical systems, PLC controls and HMIs
- Ability to read and understand electrical schematics and control diagrams
- Comfortable providing technical guidance over the phone and remotely
Compensation:
- Base salary in the 60k - 70k/year range
- Full benefits
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