What are the responsibilities and job description for the Scheduling Assistant position at Allied Resources Technical Consultants?
Scheduling Assistant
We are seeking a detail-oriented Scheduling Assistant to support scheduling operations and serve as a central point of contact for customers throughout the job scheduling process. This role plays a key part in coordinating appointments, assisting schedulers, maintaining accurate records, and ensuring a smooth customer experience.
This is an excellent opportunity for someone with strong administrative and customer service experience who thrives in a fast-paced, process-driven environment.
Key Responsibilities
- Serve as the central point of contact for incoming customer calls and emails
- Address customer questions and concerns or escalate to the appropriate team when necessary
- Log all customer communications and assist with weekly reporting
- Support schedulers with proactive customer outreach throughout the job scheduling process
- Provide clear guidance on pre-job requirements (inspections, work completion, account setup, etc.)
- Schedule appointments and send confirmations/reminders
Qualifications
- 2 years of administrative, scheduling, dispatch, or customer service experience
- Experience working with work orders, job tracking systems, or dispatch platforms preferred
- Strong communication skills (phone and email)
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a deadline-driven environment
- Experience in utility, construction, field services, or similar industries preferred