Field Operations Supervisor

About All Points Broadband

All Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond. Headquartered in Richmond, VA, we are committed to building and operating state-of-the-art fiber networks that empower residents, businesses, and communities with the connectivity they need to thrive in today's digital world.

As a dynamic and rapidly growing FTTH provider, All Points Broadband fosters a collaborative and entrepreneurial culture where teamwork and innovation are highly valued. We operate as one cohesive team, working together to drive rapid growth and achieve ambitious goals. We empower our employees to take ownership, contribute their unique talents, and make a real difference in connecting communities. If you're looking for a fast-paced environment where you can learn, grow, and contribute, All Points Broadband is the place for you.

• Responsible for all aspects of field installation and premise repair of the Company’s broadband services
• Responsible for personnel management and development, scheduling work assignments, technician vehicle management, safety compliance, material management and other duties as assigned
• Work with leadership to determine and gauge resource requirements on an ongoing basis for the field operations team
• Expedite customer escalation issues and owns customer contact for premise escalations
• Perform safety inspections of all team members
• Forecast and track budget and performance targets for installation and repair metrics
• Manage technicians’ work schedules to meet installation and repair demands
• Aid in developing technician training requirements and working with the technical training staff to ensure up-to-date and ongoing training curriculum
• Perform weekly quality inspections and safety reviews for each technician
• Perform customer satisfaction and follow-up visits to customer premise
• Supply performance feedback to subordinates on a continual basis, and deliver annual performance review for each technician
• Keep up to date on new Company initiatives and product offerings, and communicate downstream
• Manage and supply technical guidance and coaching to others
• Interface with various internal and external stakeholders
• Ensure Company tracking methods and systems are used to measure productivity levels, and perform regular review of job progress reports
• Communicate with team members ensuring cohesion across various departments
• Communicate daily with other departments ensuring cooperation across the business unit
• Document, update and keep robust and accurate plant records
• Manage relationships with regional utilities and local and state governments

• Minimum 5 years of experience in fiber and/or fixed wireless network deployment, installation, and repair.
• Proven experience leading a field operations team in the utility industry through broadband deployments.
• Ability to read fiber prints and familiarity with FMS (Fiber Management System).
• Proficiency with Microsoft Office Suite
• Knowledge of DC plants and understanding of telephone pole regulations.
• Skilled in OSP and fiber construction and repair-related details (Aerial, Underground, Buried, Splicing, Installation, etc.).
• Knowledge of OSHA and other safety-related practices.
• Ability to work in indoor and outdoor environments in any weather conditions.
• Ability to participate in a rotating on call schedule
• Position will require travel within Virginia for training, team meetings, etc.
• Must have a valid driver’s license.
• Must be able to pass pre-employment drug screening, MVR and background check.

Education:

• High School Diploma, or equivalent.