What are the responsibilities and job description for the Operations Manager position at Aligned Solutions?
Operations Manager- Miami, Florida
Industry: Financial Services
Job Description
Responsibilities
- Performs back-up for all operational functions as required by workloads and absences.
- Works directly with home office personnel to coordinate branch-home office workflow.
- Completes self-audit of office procedures.
- Assists with confidential matters and compliance visits and replies.
- Assists with controlling expenses and operating at peak efficiencies.
- Oversees ordering of supplies, purchase orders and postage usage.
- Maintains accounting of branch petty cash.
- May review branch invoices and operating statements.
- Researches and resolves complex problems relating to client accounts and inquiries.
- Assists in disseminating information at regular meetings.
- Coordinate rent, facility, office maintenance and cleaning/security issues.
- Recruits, selects, orients, trains and supervises branch operations associates.
- Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
- Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
- Ensures daily staffing levels and cross-training is adequate.
- Coordinates registrations, continuing education, licensing, etc. of personnel.
- Performs other duties and responsibilities as assigned
- Bachelor’s degree and four years’ experience in the financial services industry, preferably including related operational management and supervisory experience
- OR
- An equivalent combination of experience, education and/or training as approved by Human Resources
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance
Work Experience
General Experience - 3 to 6 years, Manager Experience - 3 to 6 years