Desktop Support Specialist

Alexander Technology Group is seeking a Desktop Support Specialist for a client north of Boston. The Desktop Support Specialist is a highly visible, hands-on role responsible for delivering white-glove, onsite end-user support across the organization. This individual ensures employees have the tools, access, and systems needed to operate efficiently in a fast-moving environment.

The role supports a Microsoft-centric ecosystem, manages endpoint devices, reinforces security best practices, and continuously improves IT processes and overall user experience. This position requires onsite presence five days per week.

Responsibilities

• Provide support for Windows and MacOS as well as mobile devices.
• Troubleshoot hardware, software, network, and connectivity issues
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Assist with endpoint management using Entra ID and Intune
• Provision, image, deploy, and decommission laptops and peripherals
• Support AV equipment for meetings and company events
• Track IT assets and maintain accurate inventory and documentation
• Follow and reinforce IT security, access controls, and data protection standards
• Document procedures, troubleshooting steps, and knowledge base articles
• Partner with IT leadership on system improvements and operational projects
  
  

Experience

• 3 years of hands-on desktop / IT support experience
• Strong experience supporting Windows and Microsoft 365 environments
• Familiarity with Entra ID, Intune, endpoint management, and ticketing systems
• Working knowledge of networking fundamentals (VPN, TCP/IP, Wi-Fi)
• Strong customer service mindset with clear, professional communication
  
  

If you are a Desktop Support Specialist looking for a dynamic role where you can support internal users and assist with IT projects, apply today!

Note: This position is an immediate, onsite position and only applicants currently living in Massachusetts, New Hampshire, or Maine need apply.

Pay Range: $30-40/hr

ATG456