What are the responsibilities and job description for the HelpDesk Tech position at Alexander Technology Group?
Help Desk Level 1 - Salary Range: 50-60k
Our client is looking for a Help Desk Level I for their team in Westfield, MA. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply. We're happy to share more about the nature of the role and company.
Job Description
Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.
Primary Responsibilities
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures.
Our client is looking for a Help Desk Level I for their team in Westfield, MA. They are committed to attracting and maintaining a diverse, dynamic workforce that encourages personal and professional growth for individual and team success. If you are looking for an environment where innovation and creativity are cultivated within a respectful and friendly atmosphere, please apply. We're happy to share more about the nature of the role and company.
Job Description
Provide hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. Work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.
Primary Responsibilities
- Identifies, diagnoses, and resolves basic problems for the end-users of our clients. This includes but is not limited to workstations, laptops and applications including third party applications.
- Provides end-user problem resolution over the phone for client software and connectivity.
- Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
- Diagnoses and resolves end-user network, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems.
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
- Assists in creating knowledge-base documentation for internal use in supporting users in a timely manner.
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures.