What are the responsibilities and job description for the IT SUPPORT SPECIALIST position at Albuquerque Publishing Company?
Description
We’re looking for a motivated, customer-focused, hands-on IT Support Specialist to join our team. You’ll be the first point of contact for technical assistance, whether troubleshooting a software issue, repairing hardware, assisting with server maintenance, or running network cable. If you enjoy variety, problem-solving, and learning from experienced leadership, this is a great opportunity to grow your IT career.
What You’ll Do
- Provide technical support for both Windows and macOS environments, including software installation and hardware troubleshooting.
- Respond to phone, ticketing system, in-person, and remote requests; accurately log all interactions in the Help Desk system from start to finish.
- Maintain detailed records of system installations, recovery procedures, and how-to guides for common technical issues.
- Assist with the physical installation and maintenance of network cabling (Cat6, patching) and peripheral devices at the main office and remote locations. Under the supervision of the IT Manager.
- Monitor server health and perform basic administrative tasks as directed by IT management; assist with hardware upgrades and server room organization.
- Travel to remote locations to ensure connectivity, troubleshoot local hardware, and maintain site-specific technology standards.
- Manage the departmental inventory, including requisitioning new equipment, tracking loaner devices, and receiving purchased goods.
Why Join Us?
We don’t just offer a job, we offer a place to grow and thrive. At the Albuquerque Journal, you’ll be part of a legacy news organization with a forward-thinking mindset and a deep connection to our community.
- Health, dental, and vision insurance
- Flexible Spending Account
- Paid parental leave
- 401(k) with company match
- PTO
- Employee gym program
- Pet Insurance
- Ongoing training and career development
Visit our careers page to learn more about life at the Albuquerque Journal: https://www.abqjournal.com/careers
Requirements
Education & Experience
- Minimum 1 year of Help Desk/Technical Support experience OR Associate’s Degree in Information Technology, Computer Science, or related field.
- Proficiency in Windows and macOS environments.
- Familiarity with Linux or command-line basics is a strong plus.
- Experience running/punching down network cabling.
- Experience with Google Workspace (Gmail, Drive, Docs, Admin Console)
Skills and Knowledge
- Ability to disassemble and repair PCs and Macs.
- Foundational knowledge of TCP/IP and Wi-Fi troubleshooting.
- Familiarity with Active Directory and remote desktop tools.
- Strong interpersonal and communication skills.
- Detail-oriented with proven ability to maintain accurate documentation and organized workflows.
- Ability to lift up to 50 lbs, work under desks, climb ladders, and manage physical cabling tasks.
- Valid driver’s license for travel to remote locations.
- Available for on-site support during core business hours.