What are the responsibilities and job description for the Customer IT Support Specialist II position at honeywell2-pilot?
Join the industry leader to design the next generation of breakthroughs
Innovate to solve the world's most important challenges
Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the company’s global reach of portfolio and invention influence.
Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates facilities for the U.S. Department of Energy/National Nuclear Security Administration’s (NNSA), in Albuquerque, NM as well as the Kansas City National Security Campus. Honeywell FM&T - New Mexico Operations provide state-of-the-art engineering, manufacturing, transportation technologies, emergency response and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&T’s culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative, and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.
Summary of Duties:
- Responsible for performing moderately complex customer support, troubleshooting activities and training for various IT services
- Evaluates hardware and software for the creation of standard gold image for desktop computing environment
- Works with other specialist to ensure that imaging is consistent for all endpoints
- Responsible for making sure our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions that are escalated when resolution requires an increased IT skillset
- This role requires creating and maintaining high quality, timely and consistent experiences to customers, peers, and IT personnel across multiple departments
- Touch points can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, In-person meetings/events/trainings