Cloud Contact Center Support Specialist

Akkodis is seeking a Cloud Contact Center Support Specialist for our client based at Woodlawn MD.

Pay Range:$40/-$50/hr on W2 with benefits The pay may be negotiable based on experience, education, geographic location, and other factors.

Basic Qualifications

5 years of experience supporting Verint platforms.

3 years of experience as a Verint Application Consultant.

Bachelors degree with 7 years of experience Must be able to obtain and maintain a Public Trust. Contract requirement.

Required Skills

Experience in scripting, supporting and implementing Call Center functions and services.

Experience with supporting Call Center Applications such as AWS Connect or Genesys.

Experience in workforce management tools including Verint Open CCaaS Platform

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance