Technical Customer Support

Akkodis is seeking a Technical Customer Support for a Contract to Hire with a client in Westminster, CO. The ideal candidate will be responsible for resolving account and product issues, managing support queues, and ensuring timely, empathetic communication across all channels.

Rate Range: $23/hour to 24/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Technical Customer Support Job Responsibilities Include

• Deliver empathetic and professional customer support via phone, email, and chat, building trust and rapport through active listening and clear communication.
• Respond to approximately 25 email and 10 phone inquiries daily, ensuring timely resolution and adherence to team SLAs.
• Troubleshoot technical issues related to SketchUp, including installation, extensions, crashes, and bug tracking, while minimizing customer downtime.
• Assist with account and subscription management, including billing, refunds, entitlement, and authorization concerns.
• Document all customer interactions and case details across communication channels to maintain accurate records and support seamless follow-ups.
• Proactively manage personal support queues and backlogs, resolving aging requests efficiently to maintain optimal workflow.
• Utilize internal knowledge bases and escalation protocols to resolve issues effectively and ensure proper routing of complex cases.
  
  

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• Minimum of 2 years providing customer support via chat, email, and phone.
• Proven ability to troubleshoot and resolve technical issues related to software installations, extensions, and system crashes.
• Strong communication skills with the ability to convey technical information clearly and empathetically to diverse audiences.
  
  

Top Skills

• Customer support.
• Time management.
• Excellent communication skills.
  
  

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at quiesar.r@akkodisgroup.com.

Pay Details: $23.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.modis.com/en-us/candidate-privacy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
  
  

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.