What are the responsibilities and job description for the Customer Relations Manager position at Ajulia Executive Search?
Overview
We are seeking a Customer Relations Manager to serve as the primary point of contact for clients while leading project management efforts within a contract manufacturing environment. This individual will play a critical role in driving customer satisfaction, managing key accounts, and collaborating cross-functionally to deliver high-quality products and services. The role also includes developing new business relationships and expanding existing partnerships.
Key Responsibilities
- Act as the primary liaison between customers, internal teams, and external partners to ensure expectations are met with a high level of quality and service
- Lead and manage customer projects, setting priorities and ensuring timely execution
- Build and maintain strong relationships with existing clients while identifying opportunities for growth
- Develop new business by introducing products and services to prospective customers
- Prepare project proposals, including pricing, labor, materials, and equipment requirements
- Collaborate with internal teams and vendors to support successful project delivery
- Partner with legal teams to support contract negotiations and execution
- Monitor market trends, attend trade shows, and identify new product opportunities
- Lead, mentor, and develop a small team of project managers (2–4 direct reports)
- Travel as needed to support customer relationships and resolve issues
Qualifications
- Bachelor’s degree in Business or a related field
- 5–7 years of experience in project management and/or customer-facing roles within contract manufacturing
- Prior leadership experience with direct reports
- Strong understanding of customer relationship management and business development
- Excellent communication skills with the ability to present to all levels of an organization
- Proven analytical and problem-solving abilities
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Ability to thrive in a fast-paced, dynamic environment
- Proficiency in Microsoft Office Suite