Fleet Operations Director

The Fleet Operations Director oversees daily fleet operations, driver performance, safety coordination, equipment management, and claims reporting. This role serves as a key link between Safety, Maintenance, HR, and Operations, ensuring efficient fleet performance while maintaining the highest standards of safety and compliance.

Key Responsibilities
Site Safety Management

• Function as Site Safety Manager across:
  • Company terminals
  • Customer locations
  • Loading/unloading sites
• Identify potential hazards and proactively communicate risks to drivers
• Promote and enforce a strong safety culture across all operations
• Prepare verbal warning documentation for Safety Director review
• Prepare written disciplinary actions for the Safety Director's review

Driver Training and Development

• Oversee driver training programs, including:
  • New hire orientation
  • Ongoing and refresher training
• Manage and support Driver Trainers
• Coordinate and participate in in-truck driver training (LLLC or equivalent)
• Act as a driver advocate, providing coaching and support
• Communicate with drivers post-training to reinforce expectations and performance
• Advise the Fleet Operations Manager of driver performance issues or concerns

Claims Reporting

• Assists in all aspects of claims handling, including:
  • First Report of Incident (accidents, injuries, etc.)
  • Claims review and investigation
  • Trend analysis and risk identification
  • Development of mitigation strategies
• Keep the VP of Risk Management informed of all significant claims activity
• Participate in meetings and events

Fleet and Equipment Management

• Oversee all fleet equipment (trucks and trailers)
• Maintain accurate and up-to-date equipment records in public drive
• Prepare daily reports of equipment down for repairs
• Coordinate truck and trailer assignments
• Manage tags, registrations, and compliance-related documentation
• Work with the Fleet Manager to prioritize repairs and minimize downtime
• Coordinate with dispatch to secure temporary equipment when needed

Cross-Functional Coordination

• Serve as liaison between drivers, dispatch, maintenance, safety, and HR
• Communicate safety-related issues to the Safety Director
• Communicate disciplinary or personnel concerns to HR
• Ensure alignment across departments to support operational efficiency

Qualifications

• Experience in fleet operations, transportation, or logistics management
• Strong understanding of DOT/FMCSA regulations and safety practices
• Experience with driver training, coaching, and performance management
• Knowledge of claims and insurance processes preferred
• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Key Competencies

• Safety-first mindset
• Leadership and team development
• Problem-solving and decision-making
• Communication and accountability
• Operational efficiency and attention to detail

Position Impact
This role plays a critical part in:

• Reducing accidents and claims costs
• Improving driver performance and retention
• Maximizing equipment uptime and utilization
• Supporting overall operational excellence