What are the responsibilities and job description for the Dispatcher position at AJ Transport?
A truck dispatcher is tasked with setting up routes, scheduling deliveries, or shipments that are conducted by truck; they work hand in hand with truck drivers. They maintain communication with customers, record shipment details, ensure pick-up times, and discuss any other issues. The dispatcher is also responsible for tracking delivery trucks to ensure that goods arrive on time and undamaged.
Major Responsibilities:
Qualifications:
Physical demands:
Work Environment:
This job is indoors in a traditional office setting. Activities will include both sitting and standing. These activities will occur in the office area and occasionally to the shop and yard areas. Although the position is indoors there will be varying temperatures between different areas.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees will follow any other instructions and perform any other related duties, as may be required by their supervisors, unless otherwise restricted.
Major Responsibilities:
- Answer calls from customers requesting orders, questions related to products and deliveries, and respond to issues with deliveries as they arise
- Coordinate and manage the necessary manpower to meet customer needs on a daily, weekly, and monthly basis
- Supervise the route and locations of drivers to prioritize and maximize the efficiency of their daily schedule
- Update daily dispatch log for scheduled loads as well as any load changes that occur
- Complete a three-way match between driver paperwork, ticket received and scheduled dispatch to ensure ticket accuracy (i.e. bill to, location, tonnage, etc.) within the accounting system
- Maintain documentation on assigned drivers as it relates to vacation days, missed loads, site issues, etc.
- Maintain documentation of customer complaints, loading location issues, and other important information in order to educate drivers to prevent future delivery issues
- A recommended 2 years in a customer service-oriented role or dispatch.
- Strong geographical capabilities in order to maximize logistics efficiencies
- Strong communication and interpersonal skills
- Familiarity with DOT regulations (i.e. overweight, hours of service)
- Ability to work well under pressure
- Ability to perform basic Excel functions
- Ability to communicate orally with others, (subordinates, management)
- Standing on hard surface for extended periods of time
- Hearing and vision within normal ranges is essential for safe conduct on the manufacturing floor and to meet job responsibilities
- Able to perform basic mathematic calculations.
- Good manual dexterity to meet job responsibilities
- Good reasoning ability is required to solve a wide range of problems.
This job is indoors in a traditional office setting. Activities will include both sitting and standing. These activities will occur in the office area and occasionally to the shop and yard areas. Although the position is indoors there will be varying temperatures between different areas.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees will follow any other instructions and perform any other related duties, as may be required by their supervisors, unless otherwise restricted.