What are the responsibilities and job description for the Customer Service Representative (HVAC) position at Airco Mechanical?
COMMERCIAL HVAC SERVICE CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER
At Airco Mechanical, we’ve been a leader in commercial HVAC, Electrical, and Plumbing installation and service for over 40 years. With locations in Round Rock and San Antonio, our company continues to grow thanks to a talented team and a commitment to excellence. We provide competitive pay, strong benefits, and clear paths to advancement so our employees can build long-term careers. If you’re ready to work with a company that values its people and rewards performance, we’d love to meet you.
Why Work at Airco Mechanical?
- Competitive pay with opportunities to increase your income
- Excellent benefits package
- Stable company with 40+ years in business
- Opportunities for advancement and internal promotion
- Work/life balance
RESPONSIBILITIES:
- Answer incoming service calls and assist customers with scheduling HVAC service and maintenance requests.
- Schedule and dispatch service technicians based on location, availability, skill level, and job priority.
- Communicate with customers regarding appointment times, technician status, delays, and service updates.
- Monitor technicians’ daily schedules and adjust dispatching as service needs and emergencies arise.
- Create and maintain accurate service work orders, customer information, and job details in the service management system.
- Coordinate with technicians, service managers, and customers to ensure service calls are completed efficiently.
- Provide professional customer service and assist with basic customer questions, concerns, and follow-up needs.
- General admin duties as required.
QUALIFICATIONS & SKILLS REQUIRED:
- Minimum 2 years of CSR experience
- Dispatch experience preferred but not required
- Ability to possess and apply strong organization skills to meet the customer's service delivery requirements on time each and every day
- Utilize company computer systems to organize all service calls and customer information
- Must have high attention to detail and consistent follow-up on issues when required
BENEFITS:
- Two weeks paid vacation - 1st year
- Paid holidays & sick leave
- Excellent health, vision, & dental insurance with low employee cost
- Life insurance – (2X salary paid by company)
- Short-term & long term disability insurance (paid by the company)
- Accidental death and dismemberment insurance
- Optional additional life insurance
- 401K savings plan: matched by company
- Health savings accounts
- Teladoc
- Employee assistance program
- Tuition reimbursement
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 – 50.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- CSR: 2 years (Required)
Work Location: In person
Salary : $20 - $25