Inside Sales Support Specialist

Ruskin, a subsidiary of Air Distribution Technologies, Inc., is seeking an Inside Sales Support Specialist to deliver a Best-in-Class customer experience by cultivating strong client relationships, ensuring satisfaction, and driving business success. This role is pivotal in supporting revenue growth and cross-functional collaboration, with a focus on proactive communication and strategic account planning.

What You’ll Do

• Serve as the primary liaison and account owner between Ruskin and assigned clients

• Build and maintain strong relationships with account stakeholders to ensure retention and loyalty

• Monitor account performance metrics weekly and drive improvements to exceed client expectations

• Collaborate with internal teams to identify and resolve risks throughout the order lifecycle

• Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction

• Partner with cross-functional teams to ensure accurate and timely product delivery

• Develop and implement strategic account plans aligned with client goals and company capabilities

• Collect and share customer feedback to support continuous improvement

• Monitor accounts daily to identify risks and drive proactive communication

• Follow pricing schedules and discount policies to ensure profitability and market competitiveness

• Facilitate order management processes from quote to post-sale support

What We’re Looking For

Required:

• Four-year business degree or equivalent combination of education and customer-facing experience

• 2 years in customer service, account management, or sales roles

  •  5 years in customer-facing customer service roles in lieu of Degree

• Proficiency in interpreting customer requests and business documents

• Strong communication skills with attention to detail and follow-through

• Ability to read and interpret technical manuals, code regulations, and agency standards

• Proficiency in MS Office, Power BI, and CRM software

Preferred:

• Experience supporting manufactured products in the commercial building market

• Demonstrated emotional intelligence and flexibility across multiple projects

Work Environment

The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Reasonable accommodations may be made for individuals with disabilities.

#ADTI