Technical Account Manager

Position: Technical Account Manager

Location: Denver, CO (3 days per week onsite, 2 days remote)

This is a Direct-Hire Position paying between $110,000-$115,000 per year 10% annual bonus.

Responsibilities:

• Develop, grow and manage strategic customer accounts.
• Identify and solve product adoption issues for customers.
• Meeting and exceeding customer retention and growth goals.
• Oversee the expansion strategy for each of your customers and drive growth.
• Create customer playbooks together with Senior Leadership and the CS teams
• Capture customer feedback and communicate to internal teams.
• Provide expertise and training to customers.
• Improve internal processes to drive team efficiency and improve customer experience.
• Track and analyze data pertaining to customer account health.
• Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.

Requirements:

• 5 years’ experience in Customer Success, delivering and supporting SaaS to enterprise customers.
• Strong Technical skills (knowledge of databases, networking, APIs)
• Well developed interpersonal skills and the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels
• Strong problem solving (large and small) skills with a customer-centric mindset
• Demonstrated ability to manage multiple and conflicting priorities in a fast paced, collaborative and dynamic environment.
• Proven ability to develop strong relationships with customers to drive adoption and retention.
• Ability to drive expansion of customer accounts.
• Strong analytical skills paired with a data-informed mindset
• Business or related degree
• Demonstrated ability to deliver on objectives
• Experience with Cloud Computing platforms a plus (Amazon Web Services, Azure, Google Cloud Platform)
• Experience with Virtual Labs, VMWare a plus.

This is an exciting position with a mission-driven organization! This position is paying up to $126,500 per hour, depending on experience. Please apply online at www.aimhiredenver.com for immediate consideration

Why Work with AimHire:

• We work with many different clients in many different industries and may be able to consider you for multiple roles at one time!
• No fee to you!
• Voted one of the best staffing agencies in Denver!

AimHire is an Equal Opportunity/Affirmative Action Employer.

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