What are the responsibilities and job description for the Technical Account Manager position at AimHire?
Position: Technical Account Manager
Location: Denver, CO (3 days per week onsite, 2 days remote)
This is a Direct-Hire Position paying between $110,000-$115,000 per year 10% annual bonus.
Responsibilities:
- Develop, grow and manage strategic customer accounts.
- Identify and solve product adoption issues for customers.
- Meeting and exceeding customer retention and growth goals.
- Oversee the expansion strategy for each of your customers and drive growth.
- Create customer playbooks together with Senior Leadership and the CS teams
- Capture customer feedback and communicate to internal teams.
- Provide expertise and training to customers.
- Improve internal processes to drive team efficiency and improve customer experience.
- Track and analyze data pertaining to customer account health.
- Utilize data analytics to identify trends and inform decisions that drive customer retention, adoption of the product, and expansion.
Requirements:
- 5 years’ experience in Customer Success, delivering and supporting SaaS to enterprise customers.
- Strong Technical skills (knowledge of databases, networking, APIs)
- Well developed interpersonal skills and the ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels
- Strong problem solving (large and small) skills with a customer-centric mindset
- Demonstrated ability to manage multiple and conflicting priorities in a fast paced, collaborative and dynamic environment.
- Proven ability to develop strong relationships with customers to drive adoption and retention.
- Ability to drive expansion of customer accounts.
- Strong analytical skills paired with a data-informed mindset
- Business or related degree
- Demonstrated ability to deliver on objectives
- Experience with Cloud Computing platforms a plus (Amazon Web Services, Azure, Google Cloud Platform)
- Experience with Virtual Labs, VMWare a plus.
This is an exciting position with a mission-driven organization! This position is paying up to $126,500 per hour, depending on experience. Please apply online at www.aimhiredenver.com for immediate consideration
Why Work with AimHire:
- We work with many different clients in many different industries and may be able to consider you for multiple roles at one time!
- No fee to you!
- Voted one of the best staffing agencies in Denver!
AimHire is an Equal Opportunity/Affirmative Action Employer.
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Salary : $110,000 - $115,000