Café Manager

Aimé Leon Dore is seeking a dynamic Café Manager to join the team in Los Angeles, reporting directly to the Director of Food & Beverage. The Café Manager will be responsible for the management and development of their Café team, whilst ensuring an exceptional customer experience in our Café.

Duties & Responsibilities

• Oversee all Café functions including stock management, vendor relationship management and daily reporting while ensuring compliance with company procedures and policies
• Strategically recruit, train, and manage the Café team to ensure the successful day-to-day operations and guest experience, maximizing functions between Retail and Café
• Exhibit excellent organizational skills to effectively plan and execute short- and long-term projects aligned with the global strategy
• Optimize Café performance through continuous evaluation of existing processes and implement change where necessary
• Effectively manage all Café-related budgets and financial planning, reporting to the Director of Retail and Senior Management team, advising on areas of business improvement
• Uphold company standards through strong leadership, mentorship, and overall communication to the wider team
• Oversee all Health & Safety requirements to ensure compliance with local and federal regulations and a well maintained and inviting environment
• Ensure compliance with California's Labor department regulations for the whole Café team
• Create weekly/ monthly Café schedules for the team based on business needs and in line with financial budgets and guidance
• Ensure correct timekeeping and Tip reporting for all Café employees and a timely submission to Finance and HR department according to the company's policies and local and federal regulations
• Support the team as needed in all cafe related positions
• Always demonstrate an authentic, best-in-class approach to customer satisfaction, role modelling best practices aligned with company guidelines
• Greet guests with a genuine and warm welcome
• Offer answers to questions and concerns to staff and guests with patience, confidence and professionalism
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform
• Influence a fun and positive atmosphere by being approachable and professional

Qualifications

• Bachelor's Degree preferred
• Head Barista and/or minimum 3 years' experience in café management
• Demonstrates a passion and knowledge for specialty coffee & latte art
• Proficient in Microsoft Office products and retail business systems
• Proven ability to build, lead, manage and motivate
• Proactive and motivated individual with an ability to take initiative
• Keen attention to detail
• Excellent communication, collaboration, and delegation skills as well as good decision-making abilities

Salary Range: $65,000