Location Manager

Location Manager Job Description

Position: Location Manager

Location: Carlsbad

Reports To: Regional Manager

Job Summary

The Location Manager serves as the operational and cultural leader for their assigned Dermacare clinic(s), accountable for day-to-day performance, team leadership, and the consistent delivery of a high-quality, patient-centered MedSpa experience. This role oversees clinical support operations, front office performance, inventory management, scheduling, and team development while partnering closely with the Patient Care Coordinator (PCC), providers, and regional leadership to drive operational excellence, employee engagement, and patient satisfaction.

The Location Manager leads by example—modeling professionalism, accountability, and collaboration—while ensuring that Dermacare’s standards, policies, and values are consistently upheld. This position is critical in translating strategic goals into daily execution and fostering a positive, inclusive, and high-performing clinic culture.

Essential Skills And Abilities

• Demonstrated leadership and coaching ability, supporting team members through ongoing feedback, development conversations, and performance management while modeling professionalism, accountability, and integrity.
• Proactive people leader with the ability to identify performance trends early, address concerns constructively, and partner with Regional Director and People Operations on coaching, corrective action, and employee relations as needed.
• Strong operational and business acumen, including experience managing budgets, labor, and P&L performance while balancing efficiency, quality of care, and team engagement.
• Exceptional communication and collaboration skills, fostering effective partnerships with providers, Patient Care Coordinators, regional leadership, and cross-functional teams, with sound judgment around issue escalation and resolution.
• Analytical and goal-oriented mindset, capable of reviewing operational data, identifying trends, and implementing solutions that drive performance, efficiency, and patient satisfaction.
• Highly organized and adaptable, able to manage multiple priorities independently in a fast-paced clinical environment with minimal supervision.
• Deep commitment to a five-star patient experience, confidentiality, compliance, and ethical standards, ensuring adherence to HIPAA, company policies, and all applicable regulations.
  
  

Key Responsibilities

Clinical Operations & Performance:

• Oversee all daily MedSpa location operations, ensuring efficient workflows, smooth patient flow, and adherence to Dermacare standards.
• Ensure the clinic is consistently prepared to deliver a luxury-level patient experience, including readiness of staff, treatment rooms, supplies, and systems.
• Monitor operational performance and address issues proactively to minimize disruptions and maintain service excellence.
• Serve as the primary onsite operational decision-maker, escalating concerns appropriately to Regional Director when needed.
  
  

Team Leadership, Culture & Engagement

• Champion and cultivate a positive, inclusive, and professional work environment rooted in collaboration, accountability, and mutual respect.
• Provide daily leadership presence, guidance, and support to front office, clinical support, and ancillary staff.
• Coach, mentor, and develop team members through regular feedback, check-ins, and performance discussions.
• Partner with Regional Director and People Operations to support hiring, onboarding, training, performance management, corrective action, and employee relations as needed.
• Lead and facilitate regular team meetings and huddles focused on communication, alignment, and continuous improvement.
  
  

Scheduling & Workforce Management

• Develop, manage, and optimize team schedules to align staffing levels with patient demand, provider availability, and business needs.
• Ensure appropriate coverage across all operating hours while balancing labor efficiency and employee well-being.
• Monitor attendance, timekeeping, schedule adherence, and time off usage in compliance with company policies and California labor requirements.
  
  

Sales Leadership & Business Growth

• Drive clinic revenue growth through proactive sales leadership, performance coaching, and accountability.
• Support lead generation efforts and ensure consistent follow-up within the Patient Journey process.
• Collaborate with the Brand Manager to set and execute location-specific revenue and growth goals.
• Identify local market opportunities to expand clinic reach and increase patient acquisition.
  
  

Inventory & Supply Management

• Oversee inventory control for skincare products, injectables, medical supplies, and office materials.
• Maintain accurate inventory levels to support patient care while minimizing waste, expired products, and unnecessary costs.
• Coordinate ordering, receiving, and reconciliation of inventory in accordance with established processes.
• Partner with leadership and vendors as needed to support new products, services, and initiatives.
  
  

Training, Development & Communication

• Support onboarding and ongoing training for new and existing team members, ensuring clarity of role expectations and Dermacare standards.
• Facilitate or coordinate professional development opportunities, skill-building sessions, and operational training.
• Ensure timely, clear, and consistent communication across the clinic and with regional leadership.
• Ensure all team members complete required AP Academy trainings, including annual compliance trainings, accurately and by assigned due date.
• Reinforce compliance with policies, procedures, HIPAA, and applicable state and federal regulations.
  
  

Collaboration & Strategic Support

• Partner closely with the Patient Care Coordinator to align operational execution with sales, conversion, and patient experience goals.
• Collaborate with providers to support efficient clinic flow, patient readiness, and a cohesive care team environment.
• Work with regional Marketing and AP support leadership on strategic initiatives, process improvements, and clinic-level projects.
• Provide feedback and insights from clinic operations to support continuous improvement and informed decision-making.
  
  

Education & Experience

• Minimum of 3 years of management experience, preferably in MedSpa, aesthetics, healthcare, or a related service-based environment.
• Demonstrated experience leading teams, managing operations, and driving performance.
• Strong communication, organization, and problem-solving skills.
• Ability to deliver and receive feedback effectively.
• Proficiency with scheduling systems, inventory tools, and clinic management software.
  
  

Physical & Work Environment Requirements

• Prolonged periods of standing, walking, and computer use.
• Occasional lifting of supplies up to 15 pounds.
• Frequent interaction with patients and team members in a fast-paced clinical setting.
  
  

Benefits Package

• Competitive salary.
• Medical, Vision, and Dental insurance.
• Paid vacation and holidays.
• 401k
• Company Paid Life insurance.
• Employee assistance program.
• Employee discounts.
• Professional development assistance.
• Waiting period may apply; only full-time employees are eligible
  
  

Dermacare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.