Endpoint Coordinator (Information Technology)

Endpoint Coordinator (Information Technology)

Onsite in Rochester, MN

Contract Role until April 2027 with Possible Extension

This role supports end users by delivering strong customer service while assisting with IT device lifecycle activities. The position helps prepare and submit device replacement requests through the Device Replacement/Refresh program, conducts follow-up research to locate missing or unreturned equipment, and coordinates with internal teams to resolve device-related issues. The ideal candidate will combine customer-facing communication skills with technical aptitude, strong organization, and the ability to manage multiple tasks, with basic project coordination experience being a plus.

Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at the hospital.

Job Responsibilities:

• Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on the hospital campuses.
• Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered but no longer needed.
• Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer’s needs.
• Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
• Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
• Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.

Required Skills & Experience:

• Excellent computer troubleshooting and problem-solving skills.

• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).

• Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.

• Possess flexibility with workloads to accommodate special projects or requests and high priority orders.

• Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases.

• Ability to build and develop strong working relationships with internal and external customers.

Required Education:

• High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role.
• OR
• -Associate's degree with two (2) years of experience in project coordination, order fulfillment, or customer service role.
• OR
• Bachelor’s degree and excellent computer troubleshooting and problem-solving skills.