What are the responsibilities and job description for the ENDPOINT COORDINATOR position at TEKsystems?
Description
Job Summary:
Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Mayo Clinic.
Job Responsibilities
100% on-site with zero possibly of hybrid or remote work - all customer interactions are on-site.
This position is a customer service, Front desk position for Endpoint equipment. This person will assist walk-in customers with such requests as providing and receiving Loaner Laptop systems, working with customers dropping off or picking up computers that have been services, assisting customers looking for assistance with on-the-spot support with computers and/or mobile devices.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Rochester, MN.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Rochester,MN.
Application Deadline
This position is anticipated to close on May 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary:
Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at Mayo Clinic.
Job Responsibilities
- Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on Mayo Clinic campuses.
- Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered but no longer needed.
- Gather, document, and evaluate specific customer requirements to ensure product order is accurate, complete, and will support the customer's needs.
- Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior-level work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
- Excellent interpersonal communication and effective time management skills to deliver outstanding customer service in a team-based environment.
- Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
- Excellent computer troubleshooting and problem-solving skills.
- Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
- Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.
- Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
- Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases.
- Ability to build and develop strong working relationships with internal and external
- High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role.
- Associate's degree with two (2) years of experience in project coordination, order fulfillment, or customer service role.
- Bachelor's degree and excellent computer troubleshooting and problem-solving skills.
100% on-site with zero possibly of hybrid or remote work - all customer interactions are on-site.
This position is a customer service, Front desk position for Endpoint equipment. This person will assist walk-in customers with such requests as providing and receiving Loaner Laptop systems, working with customers dropping off or picking up computers that have been services, assisting customers looking for assistance with on-the-spot support with computers and/or mobile devices.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Rochester, MN.
Pay And Benefits
The pay range for this position is $20.00 - $25.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Rochester,MN.
Application Deadline
This position is anticipated to close on May 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25