Human Resources

Human Resources

Reports to: Office Manager and Director of Operations

Responsible for: Onboarding, Training, Recruitment and Retention

Our Mission: We will provide the highest quality of fun, food, attractions and service to all our guests and that is determined by having quality people in place like yourself and fellow team members. We believe that the small details will have a BIG impact!

Responsibilities: 

• Maintains human resource department by recruiting, selecting, orienting, and training staff.

• Reviewing all applications and resumes, communicating with applicant of job openings or filled position. 

• Corresponding with applicants for available positions and following the hiring qualification guidelines in a timely manner.

• Plan and conduct auditions to foster positive attitude toward Adventure Park goals.

• Making sure all  team members have completed all necessary onboarding procedures such as: required IRS forms, Fastpay deductions, signing Employee Handbook and Performance Agreements in Jolt.

• Maintains historical human resource records by designing a filing and retrieval system; keeping necessary records on current and past employees.

• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

• Maintains the work structure updating job requirements and job descriptions for all positions.

• Communicating with management, website director and social media director about job openings.

• Creating and implementing tasks and checklists in Google for employees and/or management.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; attending job fairs, expos, and participating in professional societies.

• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; maintaining records for required amount of time.

• Keep track of team member sick time, vacation, and any attendance issues that may arise during their employment with company.

• Ensures planning, monitoring, and appraisal of team members work results by training managers to coach and discipline team members, hearing and resolving conflict.

• Completes human resource operational requirements by scheduling and assigning employees; following up on work results and evaluations.

• Keeping track of Team award programs such as Perfect Attendance

• Communicating with Office Manager in regards to team member benefit programs, anniversaries and birthdays. 

• Work with team members regarding processing of benefit claims.

• Obtain and evaluate benefit proposals and make recommendations to management. 

• Complete transfer of knowledge for any team members terminating employment.

• Conduct exit interviews to identify reasons for team member termination.

• Making sure all steps of offboarding are completed before team members last day of employment and all items belonging to Adventure Park are returned, including but not limited to uniform, keys, etc..

HR Administration & Compliance

• Maintain confidentiality of all employee, payroll, disciplinary, and company information.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain accurate personnel files and employment records in accordance with record retention requirements.
• Assist with unemployment claims, employment verifications, and other employment-related documentation.
• Support workers' compensation reporting and documentation when applicable.

Recruitment & Staffing

• Coordinate and schedule interviews with managers and applicants.
• Conduct reference checks and background screenings as required.
• Develop and maintain relationships with local schools, colleges, workforce programs, and community organizations to support recruiting efforts.
• Monitor staffing levels and proactively recommend recruitment strategies to address hiring needs.

Employee Relations

• Serve as a resource for team members regarding company policies, procedures, and benefits.
• Assist in resolving employee concerns and workplace conflicts while maintaining professionalism and confidentiality.
• Promote employee engagement, morale, and retention initiatives.
• Support recognition programs and employee appreciation events.

Training & Development

• Coordinate new hire orientation and ongoing training programs.
• Track required certifications, training completion, and renewal deadlines.
• Assist managers in creating performance improvement plans and employee development opportunities.
• Maintain training records and ensure compliance with company training standards.

Performance Management

• Assist managers with performance evaluations and employee development discussions.
• Monitor completion of employee evaluations and follow-up documentation.
• Ensure disciplinary actions are documented consistently and in accordance with company policy.

Technology & Systems

• Proficient in Google Workspace (Docs, Sheets, Forms, Calendar, Drive).
• Ability to learn and utilize company software platforms, payroll systems, scheduling software, and applicant tracking systems.
• Maintain accurate HR reports, spreadsheets, and employee databases.