Cafe Guest Experience

CAFE GUEST EXPERIENCE

Reports to: Manager on Duty 
Position Type: Part-Time / Weekend Availability Required

ABOUT ADVENTURE PARK

Our Mission

We will provide the highest quality of fun, food, attractions, and service to all our guests—and that is determined by having quality people in place like you and your fellow team members.

We believe the small details will have a BIG impact!

Our Purpose

Adventure Park provides fun and memories to families, impacting and inspiring our community.

Our Vision

Creating lasting memories through fun, connection, and celebrations.

Who We Are

We are locally owned, we love our community, we love our team, and we love our park.

At Adventure Park, the café is more than a place to grab food. It is part of the guest experience. Great food, friendly service, accuracy, and a clean environment all contribute to the memories families create while visiting our park.

As a Café Guest Experience Team Member, you help make sure every guest feels welcomed, receives accurate service, and enjoys a clean and positive café experience.

POSITION SUMMARY

The Café Guest Experience Team Member is responsible for providing friendly, efficient, and accurate service while assisting guests with food and beverage purchases.

This position requires strong attention to detail, positive communication, accuracy with POS transactions, and a commitment to keeping the café clean, stocked, organized, and guest-ready.

You are often one of the final interactions a guest has during their visit, so your attitude and attention to detail matter.

WHAT YOU'LL DO

Guest Experience

• Welcome every guest with a friendly smile and positive attitude.
• Provide a pleasant and efficient customer-focused experience.
• Visit with guests about new menu items, promotions, and upcoming Adventure Park activities.
• Answer questions about menu items, pricing, and purchasing processes.
• Direct guests and provide information to help create a smooth experience.
• Listen to guest concerns and work to resolve issues professionally.
• Create positive interactions that help guests feel welcomed and valued.

POS & Order Accuracy

• Enter guest orders accurately into the POS system.
• Select the correct menu items and modifiers.
• Review orders for accuracy before completing the transaction.
• Ensure guests receive the items they ordered.
• Process transactions efficiently while maintaining accuracy.
• Communicate with the kitchen regarding order changes or cancellations.
• Follow all established POS and cash-handling procedures.

Payments & Security

• Accept and process card payments accurately.
• Verify credit card acceptance and operate credit card authorization procedures.
• Protect guest payment information and follow all security procedures.
• Never provide unauthorized discounts.
• Discount guests only when specifically authorized by a manager.
• Communicate any transaction concerns to management.

Inventory & Stocking

• Monitor café inventory and communicate supply needs.
• Restock café products and supplies throughout the shift.
• Restock the walk-in from designated overstock when needed.
• Keep inventory organized and ready for service.
• Communicate low-stock or missing items to the appropriate manager.

Cleanliness

Café cleanliness is a TOP priority.

• Maintain a clean and orderly front counter and back-of-counter area.
• Keep the café area clean and organized throughout the entire shift.
• Maintain cleanliness of the Coke machine and surrounding area.
• Complete the daily Café Cleaning Checklist every shift.
• Restock supplies as needed.
• Clean continuously rather than waiting until the end of the shift.
• Ensure the café is clean, stocked, organized, and ready for the next team.

THE ADVENTURE PARK CAFÉ MINDSET

At Adventure Park, food is part of the experience.

A guest may remember the attraction they rode—but they may also remember the person who greeted them, helped them choose something from the menu, or made sure their order was right.

We are looking for someone who:

• Welcomes — Every guest deserves a smile.
• Listens — Understand what the guest needs.
• Gets It Right — Accuracy matters.
• Communicates — Keep guests, kitchen, and management informed.
• Keeps It Clean — A clean café creates confidence.
• Stays Ready — Keep the café stocked and prepared.
• Creates an Experience — Food service should still feel like Adventure Park.

The Small Details Have a BIG Impact!

WHAT WE'RE LOOKING FOR

• Friendly and positive personality.
• Genuine willingness to serve customers.
• Strong communication skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and order accuracy.
• Comfortable learning and using a POS system.
• Dependable and punctual.
• Ability to follow food service, cleanliness, and payment procedures.
• Willingness to keep the café clean throughout the entire shift.
• Ability to work well with the kitchen and other Adventure Park departments.
• Comfortable answering guest questions and resolving basic concerns professionally.
• Willingness to help wherever needed.

AVAILABILITY REQUIREMENTS

• Weekend availability required.
• Must be willing to work during peak seasons, holidays, and high-volume periods.
• Flexible scheduling based on park and café needs.

TIP SHARE

Eligible for Tip Share depending on hours worked each week.

WHY YOU'LL LOVE WORKING HERE

Adventure Park is a fun, energetic workplace where every day is different.

You'll work alongside a team that believes in fun, connection, celebrations, teamwork, and creating lasting memories for our guests.

We believe:

We love our community.
We love our team.
We love our park.

If you enjoy working with people, creating positive guest experiences, and being part of a team that takes pride in what it does, we'd love to have you join us.

OUR IDEAL CAFÉ GUEST EXPERIENCE TEAM MEMBER

You're friendly. You're dependable. You notice when something needs to be cleaned or restocked without being asked.

You double-check the order because accuracy matters. You communicate with the kitchen. You help the guest with a question. You keep the counter clean even when it's busy.

You understand that great service isn't just about taking an order.

It's about making someone's visit better.

Not sure which role fits you? Apply anyway—we'll match you with the Adventure Park position that's right for you!

Salary : $12 - $12