What are the responsibilities and job description for the Guest Service Experience position at Adventure Park?
Guest Service Experience
Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry.
Responsibilities:
“Welcome” all incoming Guests in a friendly manner. (BIG SMILES)
First impression of guest – greets then does needs assessment to properly inform and recommend the best promotional offerings.
Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
Monitors lawful entrance of guests.
Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
Provide assistance in party check out procedure as needed.
Assist guests with special requests.
Execute your role's guest service performance standards on a daily basis
Notice opportunities and take action to facilitate social interactions with families.
Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
Communicates with GS supervisor to maintain front desk inventory and supplies.
Perform other related duties as assigned.
Responsible for general upkeep of entrance, exit and eating areas.
Position Reports to: GS Supervisor and Team management.
Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management
Experience: Prior cash register experience helpful.
Salary : $12 - $13