Business Process Excellence Manager

Manager, Business Process Excellence

Location: Waltham, MA (Hybrid – 3 days onsite per week)

Pay Rate: Up to $70/hour or about $141,000 a year

Travel: Approximately 15%

Job Type: 6 month contract with opportunity to extend

APQC Process Classification Framework Certification Highly Preferred

Position Summar

yThe Manager, Business Process Excellence plays a key role in developing, standardizing, and strengthening the Operations operating model and process frameworks that support the organization's integrated management system

.This position partners closely with cross-functional stakeholders, including Technical Operations, Supply Chain, Quality, and EHSS, to establish process architecture, drive process standardization, improve operational performance, and implement governance frameworks. Leveraging Business Process Management (BPM) best practices and industry-standard methodologies, the Manager will help create a scalable and sustainable process management culture across the organization

.
Key Responsibiliti

esBusiness Process Management & Governan

• cePartner with business process owners to identify, assess, document, and improve operational processe
• s.Develop and maintain enterprise process architecture and process hierarchies using industry-standard framework
• s.Establish and govern process taxonomy, standards, and BPMN-compliant process mapping methodologie
• s.Define and implement process performance governance models, including key performance indicators (KPIs), metrics, and review mechanism
• s.Ensure process documentation is maintained and aligned with organizational standards and regulatory requirement

s.Process Improvement & Optimizati

• onFacilitate cross-functional workshops to analyze, design, document, and optimize business processe
• s.Assess current-state process maturity and identify opportunities for continuous improvemen
• t.Support the implementation of targeted process improvement initiatives that enhance efficiency, compliance, and operational effectivenes
• s.Drive adoption of standardized processes and best practices across Operation

s.Systems & Complian

• ceSupport the effective use and governance of business process management tools, including SAP Signavio or similar process mapping platform
• s.Ensure process frameworks and documentation comply with GxP requirements, FDA regulations, and pharmaceutical industry standard
• s.Collaborate with stakeholders to support process-related communication, training, and change management activitie

s.
Required Qualificati

• onsBachelor's degree in Business, Engineering, Operations Management, or a related discipli
• ne.8–10 years of experience in pharmaceutical operations, technical operations, supply chain, business process management, or operational excellen
• ce.Experience implementing and managing business process improvement initiatives within a regulated environme
• nt.Proficiency with Microsoft Office Suite and process management tools such as SAP Signavio or similar BPM platfor
• ms.Experience working with document management systems and learning management syste

ms.
Preferred Qualificat

• ionsAPQC Process Classification Framework (PCF) training or certificat
• ion.Experience supporting process governance within pharmaceutical, biotechnology, or other highly regulated industr
• ies.Knowledge of Lean, Continuous Improvement, or Operational Excellence methodolog

ies.
Core Compete

nciesTechnical S

• killsBusiness Process Management
• (BPM)BPMN Process Mapping and Mod
• elingProcess Architecture Develo
• pmentProcess Governance and Performance Manag
• ementCross-Functional Facilit
• ationContinuous Improvement Methodol
• ogiesProject Manag
• ementChange Management and Process Ado

ption
Knowledge

• AreasBusiness Process Management Fram
• eworksAPQC Process Classification Framework (pref
• erred)Pharmaceutical Operations and Regulatory Comp
• lianceGxP and FDA Regul
• ationsOrganizational Change Mana

gement
Leadership & Behavioral Compe

• tenciesStrong analytical and process-oriented
• mindsetExcellent facilitation and stakeholder management
• skillsEffective communicator across all organizational
• levelsCollaborative and team-focused a
• pproachResults-driven with a passion for continuous impr
• ovementAbility to influence without direct au

thority
Working Co

• nditionsHybrid work schedule with onsite presence required three days per week in Walt
• ham, MA.Approximately 15% travel may be r

equired.
Physical Req

• uirementsStandard office environment; no specific physical requ