Manager, Business Process Excellence

Manager, Business Process Excellence

12-month Contract

Hybrid in Waltham, MA (3 days on-site)

Must be able to work on a W2

Position Summar

yThe Manager, Business Process Excellence provides hands-on support to develop and strengthen the Operations operating model and process frameworks that underpin the integrated management system

.This role partners with process owners, leveraging industry-standard frameworks and Business Process Management (BPM) best practices, to define process architecture, standardize process design, and establish process performance governance

.Requirement

• sCollaborate with key functions to identify current processes, map to process frameworks, and assess process maturity
• .Define and govern standards for process hierarchy, taxonomy, and BPMN-aligned process mapping
• .Facilitate workshops to discover, analyze, design, and document business processes
• .Design governance mechanisms to establish performance measures and review process performance, effectively monitoring and controlling implemented standards
• .Identify and support delivery of targeted process improvement opportunities
• .Support effective use of enabling systems and ensure compliance with applicable regulations, quality requirements, and industry standards
• .Hybrid role with on-site presence expected three days per week
• .Travel expected up to 15%

.Qualification

sEducation & Experienc

• eBachelor’s degree in Business, Engineering, or a related discipline
• .8–10 years of experience in operations, supply chain management, technical operations, and/or business process management
• .Experience with Microsoft Office Suite, SAP Signavio, or similar process mapping tools, as well as document and learning management systems

.Skill

• sProcess mapping and modeling using standardized frameworks (e.g., BPMN)
• .Facilitating cross-functional workshops and improvement initiatives
• .Project management
• .Developing and governing process hierarchies
• .Supporting process change through communication and training
• .Evaluating and improving process performance

.Knowledg

• eProcess management
• .Process architecture (APQC Process Classification Frameworks a plus)
• .Change management practices

.Competencie

• sProcess-oriented and analytical
• .Collaborative and team-driven
• .Effective communicator across organizational levels
• .Results-focused with a continuous improvement mindset