Server

Title: Server

Department: Front of House

Reporting Relationship: General Manager > Assistant Manager > Server

Supervisory Relationship: N/A

Elevator Pitch

The Server will be in charge of managing food and drink orders, while providing stimulating conversation and excellent customer service. 

They must be eager to ensure a great guest experience. Efficient, observant, personable, and knowledgeable of common drinks/food. Must have a flexible and agile schedule to be present during peak times and where needed and must maintain a positive work culture that is fun, focused, and professional. 

Duties & Responsibilities

• Reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders. 

• Ensure compliance with laws and Company policy.

• Welcoming guests and ensuring they are seated in a timely fashion.

• Ensure that guests are not overserved and that underaged guests are not served alcohol. Back up your team as needed in these interactions and record in a nightly log. 

• Arrive on property on time and ready for your shifts. 

• Is expected to be present during peak periods, including but not limited to holidays, Friday nights and Saturday nights.

• Assure that opening, shift change, and closing checklists are completed 

• Know hotel processes and procedures 

• De-escalate issues as they arise (staff and guests) 

• Clearly and appropriately escalate and communicate issues through correct channels. 

Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.

• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.

• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.

• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and professionally.

Qualifications

• Must have OLCC and Food Handlers Certification on first day 

• Responsible and detail-oriented

• Good communication skills

• Must be well organized

• Flexible and adaptable changes

• Able to lift and carry items up to 50lbs