Ashore Hotel Evening Guest Services Shift Lead

Title: Guest Services

Department: Hotel Operations

Reporting Relationship: General Manager>Assistant General Manager>Shift lead

Job Summery

The Guest Services is a reliable individual. This person will be heavily involved in operations work and will be responsible for performing a number of different duties. The ideal candidate is highly self-motivated, flexible. The guest services ensure hotel operations run smoothly in all areas, including guest services, and maintenance occasionally, and will step in where operationally necessary across all departments if needed.

Duties & Responsibilities

• Helps maintain inventory system for all hotel supplies, including food/beverage, front desk, and housekeeping

• Works to implement goals, projects, and (company standards)

• Respond to all guest communications in a timely manner

• Ensures guests have a pleasant and memorable experience

• Ensures property, guest rooms, and amenities are held to a high standard and guest-ready

• Troubleshoot, de-escalate and make appropriate decisions for the operations as needed

• Takes guest/staff feedback to management team to improve operations

• Work operationally in housekeeping, maintenance, and guest services

Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.

• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.

• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.

• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and profession

Qualifications

• Experience in guest/customer service

• Must have OLCC and Food Handlers Certification on the first day.

• Patience and problem solving skills are necessary to effectively do this job.

• Ability to multitask

• Ability to keep a calm/respectful demeanor amidst chaos and/or handling of difficult situations

• Ability to flex, float to different departments as needed throughout the day

• Facilities experience a plus

• Valid driver's license

• Excellent communication skills.