Field Technician - Metro Carpets

Description

We Provide Paid, Hands-On Training! All new hires receive paid, hands-on, supervised training from experienced team members, so you’ll feel confident, supported, and set up for success from day one. We’re committed to helping you build valuable skills and grow your career—no cabinetry experience required. All we ask is that you bring a positive, can-do attitude and a willingness to learn.

Company Overview

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

Job Summary

As a Field Technician, your primary responsibility will be to execute the day-to-day operations of new home inspections, installations, services, and warranties with a commitment to providing "Superior Service" to our customers. You will be expected to maintain accurate and effective communication while upholding the highest standards of professionalism.

Essential Duties And Responsibilities

• Report new customers and potential subdivisions to sales to help increase sales
• Report new home starts and progress of house for applicable builders
• Verify new home measurements for applicable builders
• Subfloor Inspections per manufacturer specifications
• Inspect wall tile areas for every builder for accuracy
• Quality control, manage installs, customer service, and oversee warranties
• Reports stop payments, warranties, and services to office personnel
• Inspect and repairs for warranties and or services
• Perform moisture readings
• Product delivery as needed
  
  

Other Tasks

• Assist in training new hires
• Attend and conduct installation and product knowledge trainings
• Manage “exceptions” for department solutions
• Manage update/changes to procedures and job description for your area
• Attend and participate in meetings and seminars
• Any other duties necessary to make Metro Carpets successful
  
  

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS

• 2 years Cabinetry experience
• 2 years Carpentry experience
• Proven experience as a cabinet maker, carpenter, or similar role.
• Strong knowledge of woodworking techniques and materials.
• Ability to read and interpret blueprints and drawings
• Previous experience in customer service or client-facing roles.
• Familiarity with different types of cabinet materials and finishes.
• Knowledge of safety protocols and regulations in construction and woodworking.
• Basic computer skills, Microsoft Office
• Ability to learn RFMS/Trackvia computer programs
• Ability to measure floor plans with accuracy
• Knowledge of subfloor prep and flooring repairs based on manufacturers specifications
• Basic math
• Laying out material per manufacturer recommendations
• Knowledge of installation processes based on manufacturers specifications
• Excellent attention to detail and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Willingness to work flexible hours, including evenings and weekends, as needed.
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between warehouses; to handle hand tools and power tools, to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and products.
  
  

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Jobsite and Warehouse environments
• May be hot or cold depending on weather conditions
• May have to meet tight deadlines
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
  
  

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.