Patient Account Representative

Job Title: Patient Access Specialist

Industry: Healthcare

Location (City, State): Dickinson, ND 58601

Compensation: $17-$21/hour, depending on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Work Schedule: Various shifts available based on facility needs, including first shift and 24/7 coverage environments. Shift preferences will be considered during the hiring process.

About Our Client:

Addison Group is partnering with a large healthcare organization that is expanding and restructuring its patient access operations. This is an excellent opportunity to join a growing team with comprehensive training available for motivated individuals looking to build a career in healthcare administration.

Job Description:

The Patient Access Specialist serves as a key point of contact for patients throughout the registration and intake process. This position focuses on delivering a positive patient experience while ensuring accurate documentation, insurance validation, appointment coordination, and financial screening activities.

Qualifications:

• High school diploma or GED required
• Previous healthcare, customer service, administrative, or front-desk experience preferred
• Strong communication and interpersonal skills
• Ability to navigate multiple computer systems while assisting patients
• Detail-oriented with strong organizational abilities
• Comfortable working in a fast-paced environment
• Experience with insurance verification, patient registration, or scheduling is a plus
• Familiarity with EMR/EHR systems is beneficial but not required

Key Responsibilities:

• Welcome and assist patients by phone and in person
• Coordinate appointment scheduling and updates as needed
• Enter and maintain patient information with a high level of accuracy
• Review insurance coverage and eligibility information
• Discuss payment obligations and available financial options with patients
• Collect required documentation and obtain necessary signatures
• Collaborate with clinical and administrative teams to support patient care workflows
• Maintain confidentiality and comply with healthcare privacy standards
• Utilize electronic healthcare systems to document and process patient information
• Provide exceptional customer service and resolve patient inquiries professionally

Perks:

• Opportunity to join a growing healthcare team
• Training provided for candidates eager to enter the healthcare field
• Multiple shift options available
• Collaborative team environment
• Career growth potential within a large healthcare organization
• Exposure to healthcare operations and patient services

Additional Details:

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.